In-Person Event FAQ

General In-Person Event Questions

How do I register for an event?

Visit our web site at https://conference-board.org/conferences/, select the event, and then click on the “register” tab.

How much does it cost to register for an event?

Pricing varies per event, please check our website for specific pricing for each event. Most events also offer special Member-discounted pricing for our Members.

How do I register and take advantage of my company/organization’s membership discount for an event?
When registering for an event, you will be able to apply your membership discount during checkout.

I have already registered, but my company membership discount was not applied. What should I do?

Please reach out to our Customer Service team at +1 212 339 0345.

After completing the registration, will I receive an email confirmation?
Yes. If you do not receive your email confirmation within 24 hours, please check your email spam folder and then contact our Customer Service team at +1 212 339 0345.

What is included in the registration fee?

Access to all live event sessions and event materials. Any live sessions that are recorded will also be made available to all registrants following the conclusion of the event, via an on-demand platform.

When is the deadline for registration?

You may register at any time, up until the day of the live event.

Is there single-day registration available for a multi-day event?

No, you will need to register for the entire event.

Are the meals included?

Yes, we do offer lunch on the first day of the event and refreshments, including continental breakfast each day. Please check the agenda for times and availability.

Does my company or myself have to be a Member to register for an event?

Membership is not required to register for any of our events. However, for most of the events, there is a special discount rate for Members.

Where can I find more information about the event, i.e., agenda, speaker line-up, topics?

Visit https://conference-board.org/conferences/, select the event, and then click on the “Current Agenda” tab or click on the “Download the Agenda” link

How are the event sessions formatted?

Formats vary. Please visit the event’s home page to see the agenda.

Who should attend these events?

Please visit the event’s homepage for this information at https://conference-board.org/conferences/.

How can I get to the event venue or nearest airport?

The address and phone number of the event venue is listed on the event web site at the bottom of the page. For the nearest airport to the hotel, please refer to the hotel website.

Are hotel accommodations included in the registration fee?

The cost of the hotel accommodation and travel is not included in the registration fee. Attendees are responsible for their own accommodations and travel costs. Please check the event site for the hotel information and how to book your accommodations.

What is the dress code at these events?

The dress code at our events is business casual for all participants.  Meeting rooms can get chilly, so we recommend layers for your comfort.

How to request for special needs or meals?

If you have special needs and/or dietary restrictions, please do let us know when registering by contactingour Customer Service team at +1 212 339 0345 or customer.service@tcb.org.

Will there be networking opportunities at the event(s)?

This depends on the event format. Some events will include breakout sessions to allow for discussions between participants, as well as a networking reception at select events. Please visit the event’s homepage for this information at https://conference-board.org/conferences/.

What time zone is the event being held in?

This varies based on the location of the venue, please visit the event’s homepage for this information at https://conference-board.org/conferences/.

Are there group discounts available if we have more than one person who wants to register for an event?

We have group discounts rates for five or more attendees. Please contact our Customer Service team at +1 212 339 0345 for more information.

I am with the media. Are complimentary media passes available?

Possibly. Please email Allison Nilsen (allison.nilsen@tcb.org) to inquire about media passes for other events. This does not apply to the Employee Health Care Conference. 

Who should I speak to about sponsorship opportunities?

Please email sponsorship inquiries to david.turchetti@tcb.org. For Employee Health Care Conference, please email sponsorship inquiries to GMauro@tcb.org. 

Billing Questions

How do I pay for the registration?

You can pay using a credit card, check, or wire transfer.

How can I get an invoice for the event registration(s)?

Please contact our Customer Service team at +1 212 339 0345.

How can I request a W-9 form?

Please contact our Customer Service team at +1 212 339 0345.

How can I request a purchase order?

Please contact our Customer Service team at +1 212 339 0345 or send an email to customer.service@tcb.org.

Will I receive a paid receipt for online registrations?

Yes, a receipt will be sent to the email you provide to us at registration.

How can I cancel my order/registration?

Please contact our Customer Service team at +1 212 339 0345 or send an email to customer.service@tcb.org with your name, company, business address, the nature of your request, and the order number or a copy of your registration confirmation.

What is the cancellation/refund policy for event registration(s)?

We can provide you with a full refund for cancellations up to three weeks prior to the event and a partial refund up until two weeks prior. No refunds are available for cancellations within two weeks of the event.

If I am unable to attend the event, can someone substitute for me, or could I receive a credit for a future event?

Yes, our Customer Service team can assist you with these arrangements. Please contact our Customer Service team at +1 212 339 0345 or send an email to customer.service@tcb.org.

Membership Questions

Is my company/organization a Member of The Conference Board?

If your organization is a Member, you may be able to sign in using your company email address. You should use your company email address as your Username and then create your own password to establish an account. Please contact our Customer Service team at +1 212 339 0345 or send an email to customer.service@tcb.org if you need additional assistance. Check company membership status via this link, https://www.conference-board.org/about/membership.

What is included in membership with The Conference Board?

We offer a variety of membership packages including Center, Council, and Global Advantage memberships. Some are individual memberships others are group membership and company-wide memberships. Contact our Customer Service team at +1 212 339 0345 or send an email to customer.service@tcb.org for more information about our membership packages.

How can I, or my company/organization become a Member of The Conference Board?

If you are interested in membership, please send an email to membership@tcb.org and we will arrange for you to speak with one of our Member Development Executives to discuss membership options.

I am wondering if should pay the event registration fee or become a Member to get complimentary access. What should I do?

Before you register, and if you are interested in membership pricing, please send an email to membership@tcb.org and we will arrange for you to speak with one of our Member Development Executives to discuss membership options.

Who in my company/organization is responsible for our Member relationship with The Conference Board?

Please send an email to membership@tcb.org and we will direct you to the appropriate account manager for assistance.

Questions About Continuing Education (CEU) Credits

Are there any CEU credits offered for attending these events?

Yes, you can see a full listing of our upcoming programs, and which credits are offered, on The Conference Board website by clicking the "Earn Credits" icon from any Center webpage. Programs are selected based upon the topics covered and the requirements of the individual credential providers.

When will I get my CEU certificate(s)?

You will receive an email verification, or certificate, within 1-3 weeks after the event.

How will I receive my CEU certificate(s)?

You will receive an email verification or certificate within 1-3 weeks after the event. You can then claim credit with your credential provider.

How can I get a copy of my certificate?

You can request a copy of your certificate by emailing customer.service@tcb.org

Why does my certificate indicate less credit than I anticipated?

Credit is awarded based upon the participation requirements of the accrediting organizations we work with. For more understanding of your credits certificate and requirements, please email ContinuingEducation@tcb.org