Ben is responsible for leading the development of Disney Institute’s newest portfolio of content on creativity and innovation in business – featuring products and content that will debut in 2025. He draws upon his experience leading delivery and content teams at Disney Institute – as well as launching new products for National Geographic Live.

Prior to joining Disney Institute, he was an operations guest service manager where he developed service initiatives to increase both guest and cast member satisfaction. Ben was also instrumental in leading the launch of the on-demand and online live products for National Geographic Live and has served as the project manager for enterprise-wide diversity, equity and inclusion events for The Walt Disney Company. Ben began his Disney career working in various operations roles including: food & beverage, attractions and guest relations. He also worked as a communications specialist for the Walt Disney World Resort consulting with internal clients to develop and implement strategic communication plans.

Additionally at Disney, he delivered the initial training on Disney culture, heritage and professional guidelines to new hires at Walt Disney World Resort as a Traditions facilitator.

Ben has a master’s degree in communication from Suffolk University, in addition to, a bachelor’s degree in communication with a minor in French from Fitchburg State College.