Charisse Kosova is Director of DEI L&D at McDonald’s Corporation, working to drive the success of McDonald’s DEI Learning Journey at all levels of the organization. Before McDonald’s, she was the head of Global Training & Development at Shure Incorporated where she built the first centralized learning function and advised the D&I council on global learning strategy. As Director of Global Talent Development for IOR Global Services, she consulted with multinational corporations to build greater intercultural leadership and management skills across culturally diverse teams. Over time this work of bridging "otherness", combined with her own commitment to social justice, led to a more focused expertise in DEI. Charisse has lived and worked in Ethiopia, Morocco, Japan, and the UK, and has seen first-hand how continuous learning in a diverse, inclusive environment leads not only to greater employee productivity and engagement, but also to increased professional and personal well-being.