David is the Head of Global Business Services & Product Engineering Excellence. He partners with business leaders to deliver lasting, positive change that improves customer experience, employee engagement, and bottom-line results. He has extensive business operations and digital transformation experience as Chief Operating Officer, Head of Re-engineering Strategy, and Strategic Programs Executive with the most respected and systemically important firms in the world. He has produced more than $3 billion of business value during his 25+ year career in financial services and technology.