Publications by Anna S. Powell

Reports

• Shared Services and CRM 14 April, 2004
• Sustaining Customer Care in a Rapidly Changing Business World: A Snapshot of Practices 10 September, 2003
• Transforming the Supply Chain 07 March, 2002
• When Disaster Strikes: Ensuring an Intact Supply Chain 28 November, 2001
• The Role of B2B Exchanges and Implications for the Future 14 August, 2001