Louise Herbert

Louise Herbert is the Council Director for the Internal Communications Strategy Council, at The Conference Board. She is an award-winning communications professional who is passionate about strategy delivered through teamwork to deliver both internal engagement and external adhesion.

Louise is a dual English/French national and has lived and worked in Belgium for the last 24 years, following ten years working in communications in the UK after her graduation from Surrey University. During this period she worked in journalistic and communication roles for the BBC through to the Automobile Association. Louise was engaged by Ogilvy Public Relations in Brussels in 1998, with whom she worked on assignments for IBM, the European Commission, and Mastercard, for whom she was invited to join in-house to establish and run their European press office. Her 14-year career with the organisation resulted in Louise managing both external and internal communications for the Europe region, giving rise to her particular interest in internal communications.

This led to her engagement, in 2015, as a consultant to support FedEx HR communications in their acquisition of TNT, resulting in a global workforce of over 400,000 employees. This was followed by a three-year tenure as the Global Head of Marketing Communications for SWIFT. Most recently Louise worked as a senior advisor for KREAB, a world-leading public affairs agency, and as the Head of Marketing for Europe and North America for FSS Technologies, India’s largest payment processor and fintech. In September 2022, Louise was appointed as Global Head of Internal Communications for Umicore, a leading circular materials technology company with extensive expertise in the fields of material science, chemistry and metallurgy.