I started my career in Patient services and Practice Management in the NHS. Joining Lush in 2011, I became Manager of the Customer Care team in 2015 and after building on the bare bones usage of Zendesk in the UK, rolled out the system to 21 other teams globally over the next 5 years. 

Sonya joined me in 2016, and together we have seen the teams grow from being isolated in their local markets to a global department that communicates, collaborates and supports each other. The more we got to know our sister teams across the business, the more we realised how important it is to have support from people who have the same daily challenges. 

In January 2022 we officially became a global department with Sonya and I having the privilege of leading 21 teams collaboratively, so that wherever a customer encounters the Lush brand, we can be confident that they will get the same excellent and compassionate service.