As Vice President of Experience Measurement and Insights, Robbi Thatcher is responsible for developing high-value experience measurement programs and advanced analytic solutions across UnitedHealth Group. A passionate insights and analytics leader, Thatcher has focused her career on improving experiences by creating deep customer empathy grounded in data. Driven by the mission of UnitedHealth Group “Helping People Live Healthier Lives and Helping Make The Health System Work Better For Everyone” Thatcher has worked to find the power where analytics and insights meet to make healthcare experiences better for individual people and the system overall. Thatcher established UnitedHealth Group’s experience measurement function, dedicated to holistic listening and collaborative analytics which improve experiences and drive innovative solutions. Thatcher holds a Bachelor of Science degree from the University of Minnesota and an MBA from the University of St. Thomas. She is an Advisory Board Member for the University of Minnesota Carlson School of Management Institute for Research and Marketing, a guest lecturer at the University of Minnesota, and a professional carpool driver for her two young sons who love sports.