Sangeetha Rai is passionate about helping people. Whether it’s helping customers get the best value out of technology or mentoring others to accomplish their career aspirations, she finds joy in making a difference.

Over the past 18 years, Sangeetha has led award-winning globally distributed Customer Success and Technology teams. She’s passionate about constantly raising the bar on customer experience through a customer-focused team culture, automation and continuous improvement. “Just because something works doesn’t mean it can’t be improved.”

Sangeetha enjoys contributing to the CX industry through keynote speeches, panels and round tables at conferences and other events.

With the lack of diversity within Tech, she is committed to moving the gender diversity needle toward a 50/50 split by actively leading or championing several women-in-tech initiatives to elevate women and D&I.

Personally, Sangeetha loves traveling, adventure sports and is all about bucket lists. She’s driven coast to coast and has been to every continent except Antarctica, which she hopes to visit some day!