Shannon Garcia, Global Chief Operating Officer & Chief Transformation Officer, Yum! Brands

Shannon is known for transforming some of the most iconic global brands in Hospitality, Retail & Restaurants (Starbucks, Yum! Brands, & Darden Restaurants). Given the massive disruption of consumer behaviors in the industry, Shannon brings a unique perspective in this time of reimagining brands faster than the rate that consumers are reimagining themselves. With a strong ability to connect brands to purpose and differentiation, she is known to put people at the center that unlocks capability to drive performance.

Currently, Shannon serves over 500,000 team members in 18,000 restaurants in over 100 countries as the Global Chief Operating Officer & Chief Transformation Officer at Yum! Brands.

Previously, she was the President of Siren Retail & the Senior Vice President of US Operations at Starbucks Coffee Company serving nearly 300,000 partners (employees) in more than 9,000 retail stores spanning across the US. Shannon was at the forefront of navigating the global pandemic and led the enterprise response team while driving innovation, transforming experiences during the most complex disruption that exceeded financial expectations.

Shannon also led the Siren Retail team which was responsible for creating iconic experiences in flagship Roasteries and led the Starbucks Reserve brand. Illuminating the brand to be a place where connection is curated by experience and amplified by technology- reimagining the role of experience that drove incremental occasions.

Shannon is a visionary leader who sees this new era of disruption filled with possibilities to reimagine companies, brands, industries, and experiences while strengthening the cultural fabric that unlocks agility and drives speed to market.