Sumit’s role involves complete ownership from Solutioning to Delivery. This includes leading the team of experts with diverse skillsets of Six Sigma, AI/ML, NLP, Automation, Integration and Robotics and Advanced Analytics. He has over 23 years of experience in delivering several impactful interventions for clients. At EXL, Sumit is recognized for his thought leadership in challenging the status quo and driving change. 

His responsibility includes driving Digital Consulting practice for EXL’s clients to significantly impact customer and business outcomes and involves collaboration with existing and prospective clients to re-imagine and/or digitize customer journeys to enhance customer experience.

Sumit has played various roles in Transformation, Operations, Process Excellence, Compliance, Consulting, Transitions, Capability Development (Methodologies & Software Applications), Solutions, and led multiple transitions for Utility, Insurance, Healthcare and BFS clients. He has extensive experience in managing and redesigning operations.

Sumit obtained his bachelor’s degree in pharmacy, from Birla Institute of Technology. He attained an MBA in Information Systems from All India Management Association and an executive MBA (PGPMax) in Business from the Indian School of Business. He is a certified Solutions Architect and a certified Cloud Practitioner from AWS.  He is a certified Master Black Belt, from Indian Statistical Institute. He is PMP certified from Project Management Institute and Certified Agile Scrum Master from EXIN.