Strong behavioral competencies are essential for all managers today, especially during the COVID-19 global pandemic where employees are looking to leaders for guidance and support. Join Deb Cohen as she discusses her latest book which provides managers at any level with a pragmatic, easy-to-follow roadmap to help develop management skills. With expert guidance on how to approach personal development in day-to-day activities along with practical worksheets, figures, and tables, this book is an essential resource for managers at all levels, as well as anyone interested in a managerial role. The book focuses on five key approaches as mechanisms for learning: the Art of Observation, Networking, Role Playing, Questioning, and Journaling. See www.developingmanagementproficiency.com for additional articles and exercises, as well as information on earning recertification credits for certified HR professionals.