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28 Oct. 2014 | Comments (0)

Interested in learning how improved D&I practices help companies become more innovative? Join Senior Fellow, Human Capital, Rebekah Steele, and Career and Leadership Coach, Heather Hollick, during our Breakthrough Diversity and Inclusion Innovation Lab from November 4-5th, 2014 at TCB NYC headquarters as they facilitate an important discussion on how businesses can increase innovation through better D&I practices.


“What's in a name? That which we call a rose
By any other name would smell as sweet.”
— from Romeo and Juliet by William Shakespeare


Numerous studies reveal the prominent role that bias plays in the talent selection process, which is perhaps unsurprising: neuroscience has confirmed that we are all hard-wired to use bias as a primitive defense mechanism to sense perceived danger. In the modern world, however, such reflexive responses to determine “friend or foe” rarely make sense, and often lead to poor decision making.

As an example, consider the University of Chicago Graduate School of Business researchwhich revealed that applicants with “white-sounding names” (such as Anne or Emily for women and Neil or Todd for men) are 50 percent more likely to get called for an initial interview than applicants with names that sound African-American (such as Tamika or Latoya for women and Tyrone or Rasheed for men). Moreover, the study showed that additional honors and special skills increased the likelihood of white applicants being called for an initial interview, but had a statistically insignificant effect for African-American applicants. These discouraging findings point to one of the reasons that racial inequality has persisted, with black unemployment well above recession levels for 50 years.

Another example of bias looked at the issue of gender in the selection of male vs. female musicians. Based on findings from an experiment examining how orchestras select musicians, it was found that using blind auditions (in which the musician is hidden by a screen), female musicians in the top five symphony orchestras have increased to 25 percent from less than 5 percent before such methods were employed.

Biases are not limited to perceptions about people, of course. An example that caused a major uproar and affront to French pride was the Judgment of Paris, in which California wines beat French wines in a blind tasting test.  The reactions among the French judges were so strong that they refused to accept their own ratings and insisted that the results had to have been tainted in some way.

How can we address bias?

All phases of the talent lifecycle, from recruitment, selection, onboarding, and access to networks and promotions are all subject to bias. In a multi-cultural world, we have to address the bias so that organizations can find and keep the best talent and mirror the global world that is today’s reality.

Here are 10 steps your organization can take to reduce bias in the hiring process.

  1. 1) Examine current hiring practices for evidence of bias. Facts will help make the case for change in practices.
  2. 2) Address discrepancies. Is your organization not finding enough diverse candidates? If so, change recruiting sources and create a “wider tent” to attract different kinds of applicants.

3) Ensure that all job descriptions and open requisitions are based on valid job requirements, detailed, and as objective as possible.

4) Provide training in unconscious bias and promote the value of diversity to the business.

5) Create accountability for diversity recruiting.

6) Avoid the “blame game” and focus on the positive steps going forward to address discrepancies in hiring based on gender, race, religion, disability, nationality or other factors.

  1. 7) Assess company policies and documentation to ensure that they do not reinforce stereotyping or bias.

8) Create a welcoming environment to all candidates during the recruiting process—and once hired, during onboarding and throughout the talent lifecycle.

  1. 9) Deploy varied communication vehicles to promote the value of diversity to enhance innovation, bring fresh thinking, promote teamwork and attract the best talent.

10) Emphasize merit and relevant skills when recruiting all candidates, regardless of other characteristics.

How does your organization address bias in its recruiting practices?


This blog first appeared on ATD's Human Capital blog.

View our complete listing of Talent Management and Diversity & Inclusion blogs.

  • About the Author:Marjorie Derven

    Marjorie Derven

    Marjorie Derven is a Senior Fellow, Human Capital at the Conference Board. In this role, Marjorie supports the Human Capital Practice, which includes The Conference Board Human Capital Exchange,&trade…

    Full Bio | More from Marjorie Derven


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