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Global Business and Shared Services: Evolve and Pivot - or Lose

The 23rd Annual Global Business and Shared Services Conference
OCTOBER 22 - 23, 2019 | WESTIN NEW YORK AT TIMES SQUARE | NEW YORK, NY

October 22 - 23, 2019

About the Conference

Companies that use GBS and shared services merely to reduce costs and standardize processes are behind the curve. Today, failing to deliver strategic value puts these functions at risk of obsolescence and mass exodus of their best talent. Join us to see how the smartest GBS and shared services leaders are evolving and expanding their value proposition, enhancing the customer experience, and delivering new benefits.

  • Hear from service delivery executives at leading organizations including 3M, Bose, Dell, Estee Lauder, GM, McCormick, McDonald’s, and Prudential Financial.
  • Learn how to deliver greater value by expanding your scope beyond “standard” functions.
  • Explore how Enterprise Service Management (ESM) optimizes GBS.
  • Share experiences, obstacles, and insights with your peers.
  • Enjoy a collaborative environment that isn’t overrun by solution providers and vendors. 

Additional Opportunities

  • Add on the pre-conference seminar! The Talent Conundrum in Global Business and Shared Services will provide practical insights on critical topics including: career pathing in a digital world, attracting and retaining millennials, and next-generation GBS environments.

Who Should Attend

This conference is designed for VPs, SVPs, Directors, and Managers of:

  • Shared Services
  • Global Business Services
  • Business Services
  • Corporate Strategy
  • HR, Benefits, Administration & Payroll
  • Finance & Accounting

This conference would also be of interest to:

  • Chief Human Resource Officers
  • Chief Administration Officers
  • Chief Financial Officers
  • Chief Operating Officers 

Earn Recertification Credits

CPE logo

Earn up to 11 CPE credits
Management Services
Requirements: Attendees must sign-in each day for full credit. Delivery Method: Group-Live; Program Level: Intermediate, Prerequisites: Bachelor’s degree or higher, Advanced Preparation: None

HRCI

This program has been approved for 9.5 (BUSINESS) recertification credit hours toward aPHR, PHR, SPHR, PHRca, GPHR, PHRi, and SPHRi recertification through the HR Certification Institute (HRCI). For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org.

SHRM

This program has been pre-approved for 9.5 PDCs for the SHRM-CP or SHRM-SCP. For more information about certification or recertification, please visit www.shrmcertification.org.

Earn 9.5 CEHs toward ISM (Institute for Supply Management) recertification.

 

Three Things to Do Now  

1. Download the Agenda 

To learn more about sessions and speakers, download the latest agenda

2. Register 

Register now before seats sell out!

3. Get Involved! 
If you would like to get involved in this year’s conference, please contact us.

LOCATION

Westin New York at Times Square
270 W. 43rd St.
New York, NY 10036
Phone: +1 (212) 201-2700

Hotel Reservations: To book a room at the hotel, click here.

Hotel Cut-Off Rate: Expires September 30, 2019

Please Note: Registration fees do not include hotel accommodations. 

 

OUR MISSION

All proceeds support The Conference Board's educational, scientific, and not-for-profit mission.

SEMINAR SPONSOR
Everest Group - 2019 Global Business & Shared Services Conference - Precon Sponsor
LEAD SPONSOR
KPMG - GBS 2019 - Lead Sponsor
AGENDA
OCTOBER 22 - 23, 2019
WESTIN NEW YORK AT TIMES SQUARE,NEW YORK, NY

October 21, 2019

The Talent Conundrum in Global Business and Shared Services 
Location: The Conference Board, 845 Third Ave., New York, NY

Changing expectations of delivered value and increasing adoption of intelligent automation technologies are dramatically impacting the talent paradigm in global business and shared services organizations. 

The interactive sessions during this pre-conference seminar will provide you with practical insights on the what’s, why’s, and how’s of critical topics including: 

  • Workforce planning for the future
  • Talent scarcity challenges and options
  • Building leaders for a digital world

Agenda 

9:30 – 10:00am
Registration
10:00 – 10:15am

Welcome and opening remarks

Eric Simonson, Managing Partner, Everest Group

10:15 – 11:15am

PANEL: Tech-Savvy Talent: Who, What, and Where

Moderator

Gianni Giacomelli, Chief Innovation Leader, Genpact, and Head of Design, MIT Collective Intelligence Design Lab

 

Panelists:

Doug Shagam, Director of Strategic Workforce Planning & Organizational Enablement, Johnson & Johnson

Shivani Bhatia, VP of Shared Services, Berlitz Corporation

11:15am – 12:15pm

Practical Ways to Make Sure You Have the Talent You Really Need

Eric Simonson, Managing Partner, Everest Group

12:15 – 1:15pm
Lunch
1:15 – 2:15pm

CASE STUDY: This Isn’t Your Grandfather’s Workforce Planning

Rodney Bergman, Senior Vice President, GBS, Celestica

2:15 – 2:30pm
Refreshment Break
2:30 – 3:30pm

PANEL: How Do You Build Leaders in a Multi-Generational, Digital, Fast Changing, and Distributed Workplace?

Moderator:

Stela Lupushor, Senior Fellow in Human Capital, and Program Director, The Conference Board’s Strategic Workforce Planning Council

 

Panelists:

Frank Salfi, Vice President for Enterprise Learning, American Express

Ian Thompson, Senior Director of Global Accounting Operations, Standard & Poor’s Global

Ian O’Keefe, Global Head of Workforce Analytics, JPMorgan Chase

3:30 – 4:30pm

Innovative Talent Practices: Brainstorm with Your Peers!

Facilitator:

Shirley Hung, Vice President, Everest Group

4:30 – 4:45pm

Closing Remarks

Eric Simonson, Managing Partner, Everest Group

 

Download the Agenda Here

 

Earn Recertification Credits

CPE logo

Earn up to 7.5 CPE credits
Personnel/Human Resources
Requirements: Attendees must sign-in each day for full credit. Delivery Method: Group-Live; Program Level: Intermediate, Prerequisites: Bachelor’s degree or higher, Advanced Preparation: None

HRCI

This program has been approved for 6.5 (BUSINESS) recertification credit hours toward aPHR, PHR, SPHR, PHRca, GPHR, PHRi, and SPHRi recertification through the HR Certification Institute (HRCI). For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org.

SHRM

This program has been pre-approved for 6.5 PDCs for the SHRM-CP or SHRM-SCP. For more information about certification or recertification, please visit www.shrmcertification.org.

Earn 6.5 CEHs toward ISM (Institute for Supply Management) recertification.

 

October 22 - 23, 2019

About the Conference

Companies that use GBS and shared services merely to reduce costs and standardize processes are behind the curve. Today, failing to deliver strategic value puts these functions at risk of obsolescence and mass exodus of their best talent. Join us to see how the smartest GBS and shared services leaders are evolving and expanding their value proposition, enhancing the customer experience, and delivering new benefits.

  • Hear from service delivery executives at leading organizations including 3M, Bose, Dell, Estee Lauder, GM, McCormick, McDonald’s, and Prudential Financial.
  • Learn how to deliver greater value by expanding your scope beyond “standard” functions.
  • Explore how Enterprise Service Management (ESM) optimizes GBS.
  • Share experiences, obstacles, and insights with your peers.
  • Enjoy a collaborative environment that isn’t overrun by solution providers and vendors. 

Additional Opportunities

  • Add on the pre-conference seminar! The Talent Conundrum in Global Business and Shared Services will provide practical insights on critical topics including: career pathing in a digital world, attracting and retaining millennials, and next-generation GBS environments.

Who Should Attend

This conference is designed for VPs, SVPs, Directors, and Managers of:

  • Shared Services
  • Global Business Services
  • Business Services
  • Corporate Strategy
  • HR, Benefits, Administration & Payroll
  • Finance & Accounting

This conference would also be of interest to:

  • Chief Human Resource Officers
  • Chief Administration Officers
  • Chief Financial Officers
  • Chief Operating Officers 

Earn Recertification Credits

CPE logo

Earn up to 11 CPE credits
Management Services
Requirements: Attendees must sign-in each day for full credit. Delivery Method: Group-Live; Program Level: Intermediate, Prerequisites: Bachelor’s degree or higher, Advanced Preparation: None

HRCI

This program has been approved for 9.5 (BUSINESS) recertification credit hours toward aPHR, PHR, SPHR, PHRca, GPHR, PHRi, and SPHRi recertification through the HR Certification Institute (HRCI). For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org.

SHRM

This program has been pre-approved for 9.5 PDCs for the SHRM-CP or SHRM-SCP. For more information about certification or recertification, please visit www.shrmcertification.org.

Earn 9.5 CEHs toward ISM (Institute for Supply Management) recertification.

 

Three Things to Do Now  

1. Download the Agenda 

To learn more about sessions and speakers, download the latest agenda

2. Register 

Register now before seats sell out!

3. Get Involved! 
If you would like to get involved in this year’s conference, please contact us.

Judith Garcia Galiana, Vice President, Global Service Centers, 3M Company

Robert Bradford, Sr. Vice President, Global Shared Services Operations, AkzoNobel Nederland B.V.

Phyllis Gallay, VP, Global Shared Services Operations, BD

Janet Ramey, Senior Vice President, Employee Services, Cisco

Donna Naomi Woodruff, Senior Director of Service Enablement & Intelligent Automation, Cox Automotive

Christine Flouton, Founder, Crystalline

Andy Scarnardo, Vice President of Shared Services, Dean Foods Company

Christina Crowley, SVP, Strategy and Operations, Services and Digital, Dell Technologies Inc.

Brian Lynch, Vice President, Enterprise Services, Diebold Nixdorf, Inc.

Jodi Dudley, Head of Global Business Solutions, Ford Motor Company

Joy Greenway, Vice President, Global Business Solutions, General Motors Company

Bob Carroll, Vice President, Global Installed Base Sales, Hewlett Packard Enterprise

Mitch Kenfield, Principal, KPMG

Todd Lohr, Principal, Digital Enablement, KPMG

Anshul Varma, Managing Director, KPMG

Charles Arnold, U.S. Leader, Shared Services and Outsourcing Advisory practice, KPMG LLP

Daniel Melchior, Vice President, Global Enablement, Process & Capabilities, McCormick & Co., Inc.

Debbie Ballard, Vice President, Global Shared Services, McDonald's Corporation

Len Peters, Chief Information Officer and Vice President, New York University

Lisa Wright, VP, Enterprise Vendor Governance & Sourcing, Prudential Financial Inc.

Deborah Kops, Senior Advisor, The Conference Board, Principal, Sourcing Change

Jennifer Kruman, Executive Director, Head of Business Insights Analytics & Service Management Operations, GBS, The Estee Lauder Companies Inc.

Todd Blevins, Vice President, GBS, UL LLC

Kamila Grembowicz, Senior VP Global Business Services, adidas Group

Seminar sponsor
Everest Group - 2019 Global Business & Shared Services Conference - Precon Sponsor
Lead Sponsor
KPMG - GBS 2019 - Lead Sponsor