Creating the Change Mindset for a Customer-Centric Culture
October 22, 2019
A true customer-centric culture is one that does not merely adapt to, but embraces change – constant change – as customer needs, desires and expectations constantly and rapidly evolve.
How does an organization create the change mindset needed? How must your employee experience shift to create the extraordinary customer experiencesthat will differentiate you?
In this highly interactive workshop, learn the culture shifts needed in your organization in order to re-invent your CX, and come away with strategies and tools to make new mindsets happen.
Using curated case studies, we will explore:
- Why – An overview of the trends that make it essential to disrupt your organization’s CX now, and the change mindset that disruption requires
- What – The tools to transform culture and create champions of customer-centric change
- How – Interactive exercises to show how to put these tools to work immediately
Come away with a roadmap to re-invent your employee experiences and spark the change mindset needed to create a true CX-centric culture.