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When the customer expects an effortless, customized, human-centric yet always-connected experience as the norm, CX must be at the beating heart of every part of the enterprise.

Customer-centricity must shape culture, employee engagement, and leadership development; it must drive innovation, metrics, and digital transformation; and be heard loud and clear in the brand message.

And it must be more than a "fix" or a year-long initiative - its vision must extend into long-range plans.

Creating the Change Mindset for a Customer-Centric Culture

Your customer needs, desires and expectations are never going to stop changing. You can't either! Join your CX peers for an interactive roundtable of knowledge sharing and ground-breaking practices insights for creating a change mindset at your organization.

Join the world's most visionary business leaders from these organizations and more...