When the customer expects an effortless, customized, human-centric yet always-connected experience as the norm, CX must be at the beating heart of every part of the enterprise.
Customer-centricity must shape culture, employee engagement, and leadership development; it must drive innovation, metrics, and digital transformation; and be heard loud and clear in the brand message.
And it must be more than a "fix" or a year-long initiative - its vision must extend into long-range plans.
Creating the Change Mindset for a Customer-Centric Culture
Your customer needs, desires and expectations are never going to stop changing. You can't either! Join your CX peers for an interactive roundtable of knowledge sharing and ground-breaking practices insights for creating a change mindset at your organization.