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Customer Experience Council

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As senior executives whose focus is to represent the voice of the customer (VOC) within our companies, we see customer experience as a way to maximize value for both the customer and the bottom line. Among topics we discuss:

  • Customer experience models and customer segmentation
  • Designing VOC programs with results in mind
  • Integrating the customer experience framework with process improvement

Our candid conversations are augmented by presentations on best practices in this emerging specialty.

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The Conference Board Councils

Find out what members value most about their council membership.

Find out what members value most about their council membership.