The knowledge economy has changed how businesses invest. Spending on “intangibles” such as digitization and customer experience receive a bigger share of the investment pie than tangible “brick and mortar” investments.
When businesses calculate their innovation investments as R&D only, they may be missing up to four-fifths of their innovation spend. This report outlines where to look for “missing” spending and how to make a more holistic assessment of overall innovation spending.
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