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Royal Bank of Scotland: Engaged Employees Lead to Better Business Outcomes

RBS relies on data analytics to support its evidence-based people strategy. Connecting insight from culture and engagement surveys, 360 assessments, and internal customer service data has enabled the people strategy & insight team to deliver sophisticated linkage analysis. RBS has found that business units with higher engagement and leadership scores have lower turnover, higher customer satisfaction, and higher sales. 


Case Studies
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