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June 29, 2018 | Brief
THE 2018 EXCELLENCE IN NEW COMMUNICATIONS AWARDS
COMMUNICATIONS, COMMUNITIES, AND COLLABORATION
Winning the “Communications, Communities, and Collaboration” award in the Corporate Division, Lloyds Banking Group created new agile communication processes to minimize uncertainty and deliver the best value to its customers. To improve internal processes and streamline communication efforts, Lloyds Banking Group established a COO transformation program. This program was designed to help move the group toward a digital customer journey-focused organization. Organizational changes, vendor rationalization, and new tools and databases combined to create a dynamic environment propelled by the scaled agile development processes.
THE ISSUE BEING ADDRESSED Lloyds Banking Group is the largest UK bank focused on retail and commercial customers. Operational services for the group transformation and IT CIO Divisions are provided by the group transformation, chief operating officer (COO).
The group’s growth and acquisitions have not surprisingly created multiple challenges for internal operational processes with the organization being on a path of evolution as our journey to the bank of the future continues. The strategic direction to simplify and improve the business has been accelerated through consolidation, transition, and transformation to an agile digital organization, serving our colleagues. Following are aspects of the specific issues we continue to address:
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October 25, 2023 | Brief
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