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Strategic Human Resources Publications

Case Studies

  1. GE: Mission-Based Teams (DNA of Engagement: Highly Engaged Teams—Implications for Asia)

    April 2019 | Case Studies

    Learn how GE worked to overcome these issues to create “mission-based” teams.

  2. CarMax: Philanthropy, Recognition, and Measurement Lead to Greater Team Engagement (DNA of Engagement: Highly Engaged Teams)

    March 2019 | Case Studies

    Three of CarMax’s greatest strengths in team engagement are team-building exercises, rewards and recognition programs, and metrics to measure engagement.

  3. NASA: Building Strong Teams That Together Overcome Real-World Challenges (DNA of Engagement: Highly Engaged Teams)

    March 2019 | Case Studies

    High levels of team engagement at NASA are driven by instilling adaptable workplace flexibility, designing practical team learning and building, offering comprehensive leader development, creating intentional rewards and recognition, and reinforcing team missions and identities.

  4. Quicken Loans: Flat Organizational Structure Helps Teams Meet Shared Goals (DNA of Engagement: Highly Engaged Teams)

    March 2019 | Case Studies

    Quicken Loans strives to foster team collaboration and engagement by offering coaching and mentoring programs, investing in team-building activities, and gathering meaningful metrics.

  5. General Motors: Increasing Safety and Retention through Employee Engagement

    October 2018 | Case Studies

    This case study focuses on how leaders at General Motors calculate the business impact of the company’s engagement initiatives.

  6. Royal Bank of Scotland: Engaged Employees Lead to Better Business Outcomes

    October 2018 | Case Studies

    This case study focuses on how leaders at the Royal Bank of Scotland calculate the business impact of the company’s engagement initiatives.

  7. Digital Transformation: What's the Role of HR Case Study—Assurant

    April 2018 | Case Studies

    Assurant’s digital strategy had many components, including several that are central to HR: culture change, leadership development, organizational effectiveness, skill development, and change management. HR was involved from the get-go.

  8. Digital Transformation: What's the Role of HR Case Study—ING

    April 2018 | Case Studies

    As part of ING Group’s agile transformation, ING Belgium introduced new values, reassessed its talent supply, and trained employees in new ways of working.

  9. DNA of Engagement 2018 Case Studies: DTE-Energy

    February 2018 | Case Studies

    This profile showcases how DTE Energy designs, deploys, and adapts its human capital strategies to deliver on its compelling and differentiated employee value propositions.

  10. DNA of Engagement 2018: Moments That Matter throughout the Employee Life Cycle (Case Studies)

    February 2018 | Case Studies

    AT&T, DTE Energy, Mayo Clinic, Quicken Loans, US Automobile Association, and US Patent and Trademark Office reveal their strategies for developing compelling employee value propositions. 

  11. What's Next for 21st-Century HR? Royal Bank of Scotland: Consolidating HR Activities across the Global Organization

    December 2017 | Case Studies

    In the years following the global financial crisis, HR has played a key role in RBS’s recovery process by building its capability in using human capital insight to support “evidence-based management.” 

  12. What's Next for 21st-Century HR? Daiichi Sankyo: Transforming US R&D HR to Deliver Strategic Value to the Global Business

    December 2017 | Case Studies

    Developing a new talent strategy helped break down silo-based thinking within the global HR community at Daiichi Sankyo and also proved the value of pooling differing expertise in talent management.

  13. What's Next for 21st-Century HR? Deere & Company: Using Data to Accelerate HR Transformation

    December 2017 | Case Studies

    Thanks to analytics, John Deere realized it had more managers than it needed, negatively affecting employee engagement. These findings guided challenging yet constructive conversations that helped strengthen the company’s organizational design. 

  14. Softening Internal Structure: Case Studies from L’Oréal, Travelex, and Haier

    August 2017 | Case Studies

    Case studies highlight how L’Oréal, Travelex, and Haier have changed their internal structures to drive digital transformation.

  15. Opening Up to Outsiders: Case Studies from Lego, GE, L’Oréal, and Haier

    August 2017 | Case Studies

    Profiles of Lego, GE, L’Oréal, and Haier show how these companies have have driven digital transformation by opening up to outsiders.

  16. Culture and Digital Transformation: Case Studies from Travelex, L’Oréal, Haier, and GE

    August 2017 | Case Studies

    In these company profiles, Travelex, L’Oreal, Haier, and GE share how they have shifted their corporate cultures to embrace digital transformation. 

  17. Blurring External Boundaries: Case Studies from L’Oréal, Travelex, and Haier

    August 2017 | Case Studies

    Company profiles from L’Oréal, Travelex, and Haier show that digital transformation enables and often requires collaboration between organizations. If necessity is the mother of invention, then digital transformation is the necessity that drives companies that were once separate, self-reliant entities to reach out to other organizations and individuals.

  18. DNA of Engagement: The Coca-Cola Company

    March 2016 | Case Studies

    This profile showcases how The Coca-Cola Company holds leaders at all levels accountable in designing and executing its programs and processes to support employee engagement efforts. 

  19. DNA of Engagement: McDonald's

    March 2016 | Case Studies

    This profile showcases how McDonald's holds leaders at all levels accountable in designing and executing its programs and processes to support employee engagement efforts. 

  20. DNA of Engagement: NASA

    March 2016 | Case Studies

    This profile showcases how NASA holds leaders at all levels accountable in designing and executing its programs and processes to support employee engagement efforts. 

  21. DNA of Engagement: Quicken Loans

    March 2016 | Case Studies

    This profile showcases how Quicken Loans holds leaders at all levels accountable in designing and executing its programs and processes to support employee engagement efforts. 

  22. DNA of Engagement: US Patent and Trademark Office

    March 2016 | Case Studies

    This profile showcases how the US Patent and Trademark Office holds leaders at all levels accountable in designing and executing its programs and processes to support employee engagement efforts. 

  23. DNA of Engagement: Wipro

    March 2016 | Case Studies

    This profile showcases how Wipro holds leaders at all levels accountable in designing and executing its programs and processes to support employee engagement efforts. 

  24. DNA of Engagement: Accenture

    March 2016 | Case Studies

    This profile showcases how Accenture holds leaders at all levels accountable in designing and executing its programs and processes to support employee engagement efforts.

  25. DNA of Engagement: Caterpillar

    March 2016 | Case Studies

    This profile showcases how Caterpillar holds leaders at all levels accountable in designing and executing its programs and processes to support employee engagement efforts.

  26. DNA of Engagement: Fifth Third Bank

    March 2016 | Case Studies

    This profile showcases how Fifth Third Bank holds leaders at all levels accountable in designing and executing its programs and processes to support employee engagement efforts. 

  27. DNA of Engagement: Mahindra Group

    March 2016 | Case Studies

    This profile showcases how Mahindra Group holds leaders at all levels accountable in designing and executing its programs and processes to support employee engagement efforts. 

  28. DNA of Engagement: Cardinal Health

    March 2016 | Case Studies

    This profile showcases how Cardinal Health holds leaders at all levels accountable in designing and executing its programs and processes to support employee engagement efforts. 

  29. DNA of Engagement: Deloitte

    March 2016 | Case Studies

    This profile showcases how Deloitte holds leaders at all levels accountable in designing and executing its programs and processes to support employee engagement efforts. 

  30. DNA of Engagement: Mayo Clinic

    March 2016 | Case Studies

    This profile showcases how Mayo Clinic holds leaders at all levels accountable in designing and executing its programs and processes to support employee engagement efforts. 

  31. DNA of Engagement: Teach For America

    March 2016 | Case Studies

    This profile showcases how Teach For America holds leaders at all levels accountable in designing and executing its programs and processes to support employee engagement efforts. 

  32. DNA of Engagement: US Army Audit Agency

    March 2016 | Case Studies

    This profile showcases how the US Army Audit Agency holds leaders at all levels accountable in designing and executing its programs and processes to support employee engagement efforts. 

  33. Inclusion + Innovation: DBS Bank Ltd

    February 2016 | Case Studies

    DBS Bank Ltd is one of four companies profiled in the 2016 Key Business Issues report Inclusion + Innovation: Leveraging Diversity of Thought to Generate Business Growth.

  34. Inclusion + Innovation: AT&T

    February 2016 | Case Studies

    AT&T is one of four companies profiled in the 2016 Key Business Issues report Inclusion + Innovation: Leveraging Diversity of Thought to Generate Business Growth.

  35. Booz Allen Hamilton

    August 2015 | Case Studies

    A company profile from the 2015 Key Business Issues report Future-Skilling Your Workforce: Leveraging People Strategies for Developing Future Capabilities.

  36. IBM

    August 2015 | Case Studies

    A company profile from the 2015 Key Business Issues report Future-Skilling Your Workforce: Leveraging People Strategies for Developing Future Capabilities.

  37. FedEx Ground

    August 2015 | Case Studies

    A company profile from the 2015 Key Business Issues report Future-Skilling Your Workforce: Leveraging People Strategies for Developing Future Capabilities.

  38. Kaiser Permanente

    August 2015 | Case Studies

    A company profile from the 2015 Key Business Issues report Future-Skilling Your Workforce: Leveraging People Strategies for Developing Future Capabilities.