CUSTOMER EXPERIENCE (CX) | The Conference Board

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CUSTOMER EXPERIENCE (CX)

MARKETING & COMMUNICATIONS CENTER

The M&C Center provides timely insights on critical business factors affecting marketing and communications through access to our events, roundtables, expert briefings, webcasts, data and benchmarking, and most importantly, direct access to our experts.

QUICK TAKE

Customers Drive Everything

February 07, 2024

Treating Employees Well Can Have Positive Ripple Effects in Consumer Markets

November 06, 2023 | QUICK TAKE

Crisis Communications: What Have We Learned?

August 07, 2023 | REPORT

JOIN A COUNCIL

Commercial Strategy Council

Customer Experience Council

Customer Experience Council II

WEBCAST

Immersive CX as the Future of Customer Experience

March 23, 2023

Discover the future of CX with Zendesk's annual report

Amplifying Your Customer Experience Through the New CMO Playbook

January 31, 2023 | WEBCAST

Driving Better Customer Experiences by Leveraging Analytics

September 26, 2022 | WEBCAST

ATTEND A CONFERENCE

Corporate Communications: Driving the Business Forward

March 06 - 07, 2025
Brooklyn, NY

New Paths for Customers, Products, and Brands

31 October, 2019

Increasingly, customers value the experience of using a product more than the product itself. How will companies enhance customer experience? How will they shift to customer-centric, service-based cultures and structures? The panel explores how this seismic shift will change strategic roles in marketing and customer experience.