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The stakes have never been higher to manage the dynamic relationship among employees, customers, and other stakeholders. Success requires pertinent, practical and proven marketing and communications know-how. We aim to address your most important opportunities through timely, peer-proven and practical knowledge that inspires you for what's ahead.
October 22, 2020
Hear from Gary Magenta at Root Inc. as he outlines insights and proven approaches to accelerate your ability to innovate your customer’s experience.
31 October, 2019
Increasingly, customers value the experience of using a product more than the product itself. How will companies enhance customer experience? How will they shift to customer-centric, service-based cultures and structures? The panel explores how this seismic shift will change strategic roles in marketing and customer experience.
Support our nonpartisan, nonprofit research and insights which help leaders address societal challenges.
Donate