Make the Most of the Nexus Between Leadership and Conflict
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Make the Most of the Nexus Between Leadership and Conflict

Adopt a mix of two sustainable leadership styles––appreciative and authentic—when managing conflict and adapting to workplace change.

Human conflict––as old as humanity itself––occurs frequently in the workplace in forms ranging from insults and bullying to harassment and threats and even to physical assaults.[1] As leaders navigate past a global pandemic and through a dramatically altered workplace, they should anticipate even greater occasion for conflict.[2] Indeed, according to a 2021 survey of 1,000 US remote workers, 80 percent have experienced workplace conflict, an even greater percentage of workers than prior to the pandemic.[3]


[1] Business Training Media, What Is Workplace Conflict?;Skye Schooley, Workplace Harassment: How to Recognize and Report It, Business News Daily, October 7, 2022.

[2] Anna Sheilds, The Impact of Covid on Workplace Conflict, Forbes, July 28, 2021; Anitra Lesser, Addressing Workplace Conflicts Escalated by Difficulties During COVID-19, Employers Council; Erin Mulvaney, Covid-as-Disability Bound to Spur Workplace Conflicts, Lawsuits, Bloomberg Law, December 20, 2021; Anna Shields, Isolation and Conflict in the Hybrid Workplace, Forbes, May 31, 2022.

[3] Jennifer Pieniazek, The Blow-by-Blow on Remote Work Conflict, MyPerfectResume, February 12, 2021.


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