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Times of high stress, such as the COVID-19 pandemic, create a sense of urgency to make decisions and increase the risk of acting without fully considering the consequences. Data and information have always been critical in the decision-making process, and this is even more true in today’s circumstances: leaders need to be able to draw insights from reliable data to make effective decisions. During the COVID-19 pandemic, critical decisions have focused on human capital deployment, including how to:
- Reduce staff size;
- Increase staff size;
- Keep employees safe from COVID-19;
- Get technology to people working from home as appropriate;
- Counsel employees in emotional distress;
- Optimize productivity;
- Get products made and delivered to customers; and
- Pivot the business model and associated human capital needs to stay relevant.
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