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CASE STUDIES

Next-Generation HR: Employee Experience at the Heart of Cultural Transformation

This healthcare company has created a new “people experience” division, drawing in teams from engagement, communications, and HR services. The new division supports a wider cultural transformation effort to move from a product-centric approach to a people-centric one. HR had the same product centricity but was becoming increasingly aware that this was leading to a fragmented approach and a suboptimal employee experience: “We need to connect with our people in a new way and to make our approaches less of a cacophony and more of a symphony,” says the global  head of engagement.

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