January 15, 2020 03:00 PM CET [15:00] (Brussels), 09:00 AM ET [09:00] (New York) | Special Webcast
Join this webcast as our guest speaker Koen de Staercke, Managing Director at Alvarez & Marsal, discusses how to choose and prioritize the right metrics, how to implement research, and how to integrate all touchpoints to improve customer experience and consequently drive growth.
December 19, 2019 11:00 AM ET [11:00] (New York) | Marketing & Communications Watch
With only one company in the Fortune 500 not using social media, it seems we might have reached peak social media use among large U.S. firms. But the world’s largest companies seem to favor only the most-established social media platforms.
December 05, 2019 02:00 PM CET [14:00] (Brussels), 08:00 AM ET [08:00] (New York) | Special Webcast
Join us for this webcast as our guest speaker, Barbara Cador, Global Head of CX at Kantar, shares her insights on how an organization can become truly customer centric.
December 03, 2019 12:00 PM ET [12:00] (New York) | Special Webcast
This webcast will bring together some of the top experts in the field of digital and social media to offer their predicitons for the New Year. Learn what critical trends will impact the communications and marketing functions in your organization.
November 21, 2019 11:00 AM ET [11:00] (New York) | Marketing & Communications Watch
Join experts from The Conference Board, along with leading marketing and communications practitioners, for a monthly webcast series to discover the latest approaches and most innovative strategies surrounding digital marketing, communications, and consumer dynamics.
November 12, 2019 02:00 PM ET [14:00] (New York) | Special Webcast
Change is hard. Why? People! The bigger the organization, the harder it is to take your strategy and culture from the boardroom to the front line. Join Gary Magenta, the Chief Change Architect & SVP of Root Inc,, as he brings his unique style of “edutainment” and shares a proven change process.
November 06, 2019 03:00 PM CET [15:00] (Brussels), 10:00 PM HKT [22:00] (HongKong), 09:00 AM ET [09:00] (New York) | A Tale of CX and Bots
This series will explore the impact of technology on customer experience.Part III focuses on how AI can help optimise Customer Experience.
October 31, 2019 11:00 AM ET [11:00] (New York) | Marketing & Communications Watch
Are ad agencies being fooled by online media and wasting big clients’ money? Bob Hoffman, Chief Aggravation Officer of Type A Group and a well-known industry disrupter, thinks so.
October 23, 2019 03:00 PM CET [15:00] (Brussels), 09:00 AM ET [09:00] (New York) | Special Webcast
In this webcast we will look at both the governance and strategy issues associated with business purpose. Ultimately, does doing the right thing pay?
October 16, 2019 02:00 PM ET [14:00] (New York) | Special Webcast
Join Dawn Klinghoffer, Head of People Analytics at Microsoft, who will share the key components and practical examples of building employee trust with people analytics.