In a world where customer focus is increasingly imperative for companies to secure a sustainable future, how can the approach to People & Organization Strategy have an impact on developing a more customer centric culture?

Fabiaan Van Vrekhem, the author of Disruption@WORK will tap into the roots of disruptive change; offering a guide in recognizing disruption and its impacts on people and organizations in delivering a satisfying customer experience.

Key takeaways:

• An increased level of awareness on how people and organizations think and its consequences on interacting with the customer.
• An overview of the disruptive factors that companies have to deal with to bridge the gap between the individual, his/her performance and the corporate strategy.
• The impact of competition and opportunities for new disruptive approaches.