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Disrupting Customer Experience Through People & Organization Strategy
JANUARY 17, 2019
In a world where customer focus is increasingly imperative for companies to secure a sustainable future, how can the approach to People & Organization Strategy have an impact on developing a more customer centric culture?
Fabiaan Van Vrekhem, the author of Disruption@WORK will tap into the roots of disruptive change; offering a guide in recognizing disruption and its impacts on people and organizations in delivering a satisfying customer experience.
- An increased level of awareness on how people and organizations think and its consequences on interacting with the customer.
- An overview of the disruptive factors that companies have to deal with to bridge the gap between the individual, his/her performance and the corporate strategy.
- The impact of competition and opportunities for new disruptive approaches.