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20 November, 2018 | (01 hr)

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Organizations are adopting customer-centric strategies to counter commoditization and find competitive advantage. While customer experience is increasingly a priority, many CX programs are failing to deliver the growth, loyalty, and profitability expected.

Join us for this webcast as our guest speaker, Stuart Crawford-Browne, a regular judge of the UK Customer Experience Awards, shares his insights on how developing a customer-obsessed culture can help achieve competitive advantage.

Key takeaways:

  • How culture can play an important role in developing ‘customer obsession’
  • Which leadership behaviors and disciplines are key to success
  • How to make better use of tech and digital platforms
  • Best practices in CX from UK organizations



Stuart Crawford-Browne

Stuart Crawford-Browne
Phoenix MRC Ltd
International Researcher, Writer, UK Customer Experience Awards judge

Stuart Crawford-Browne is an international researcher and marketing professional, with expertise in brand and customer experience management, employee engagement, innovation, technology and business strategy. He writes articles and white papers for CX Magazine,, Bankershub and WARC. He al...Full Bio

Demet Tunç

Demet Tunç (Moderator)
Council Director, Customer Experience Council
The Conference Board

Demet Tunç leads the Customer Experience Council at The Conference Board and consults for Eric Salmon & Partners to support the firm in leadership advisory, strategic consultancy, organizational design and executive search on a global level.

Starting out as a brand manager at C...Full Bio

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