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17 January, 2019 | (01 hr)

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In a world where customer focus is increasingly imperative for companies to secure a sustainable future, how can the approach to People & Organization Strategy have an impact on developing a more customer centric culture?

Fabiaan Van Vrekhem, the author of Disruption@WORK will tap into the roots of disruptive change; offering a guide in recognizing disruption and its impacts on people and organizations in delivering a satisfying customer experience.

Key takeaways:

  • An increased level of awareness on how people and organizations think and its consequences on interacting with the customer.
  • An overview of the disruptive factors that companies have to deal with to bridge the gap between the individual, his/her performance and the corporate strategy.
  • The impact of competition and opportunities for new disruptive approaches.


Fabiaan Van Vrekhem

Fabiaan Van Vrekhem
Accord Group Belgium C.V.B.A.

Fabiaan Van Vrekhem has developed a broad experience in all areas of human resources, organizational development and leadership. He holds a degree in Commercial and Financial Sciences as well as an Executive MBA. He had several HR roles at Tate & Lyle, Campina Melkunie and Alken-Maes before h...Full Bio

Demet Tunç

Demet Tunç (Moderator)
Council Director, Customer Experience Council
The Conference Board

Demet Tunç leads the Customer Experience Council at The Conference Board and consults for Eric Salmon & Partners to support the firm in leadership advisory, strategic consultancy, organizational design and executive search on a global level.

Starting out as a brand manager at C...Full Bio

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