17 January, 2019 | (01 hr)
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In a world where customer focus is increasingly imperative for companies to secure a sustainable future, how can the approach to People & Organization Strategy have an impact on developing a more customer centric culture?
Fabiaan Van Vrekhem, the author of Disruption@WORK will tap into the roots of disruptive change; offering a guide in recognizing disruption and its impacts on people and organizations in delivering a satisfying customer experience.
- An increased level of awareness on how people and organizations think and its consequences on interacting with the customer.
- An overview of the disruptive factors that companies have to deal with to bridge the gap between the individual, his/her performance and the corporate strategy.
- The impact of competition and opportunities for new disruptive approaches.
Fabiaan Van Vrekhem
Fabiaan Van Vrekhem has developed a broad experience in all areas of human resources, organizational development and leadership. He holds a degree in Commercial and Financial Sciences as well as an Executive MBA. He had several HR roles at Tate & Lyle, Campina Melkunie and Alken-Maes before h...Full Bio
Demet Tunç leads the Customer Experience Council at the Conference Board. She also provides consultancy & project management services - from strategy to execution with a hands-on approach - in marketing, customer experience and commercial management. Demet started her career as a brand...Full Bio