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Communications Webcasts On Demand

Marketing & Communications Center Chat

September 26, 2019 11:00 AM ET [11:00] (New York) | Marketing and Communications Center Chat

Paradigmatic shifts in the business landscape can either create new, entrepreneurial opportunities or lead to devastating consequences. Join author and Columbia Business School Professor Rita McGrath who will discuss how these shifts can actually be predicted by looking around the corner.  

A Tale of CX and Bots Part I:

September 05, 2019 03:00 PM CET [15:00] (Brussels), 09:00 PM HKT [21:00] (HongKong), 09:00 AM ET [09:00] (New York) | A Tale of CX and Bots

This series will explore the impact of technology on customer experience. Each webcast will feature a guest speaker bringing in expertise on the subject. 

Human Capital Watch

August 21, 2019 11:00 AM ET [11:00] (New York) | Human Capital Watch

Join us for our August Human Capital WatchTM webcast as we discuss how businesses can engage in social change. 

The Growth Challenge: Focus On the Customer

July 11, 2019 03:00 PM CET [15:00] (Brussels), 09:00 AM ET [09:00] (New York) | The Customer Centricity Shuffle

This three-part series will explore different aspects of customer centricity. Part III will deep-dive into how organizations can achieve “Real Growth,” with insights from Kantar. 

A Great Idea But...

June 19, 2019 03:00 PM CET [15:00] (Brussels), 09:00 AM ET [09:00] (New York) | The Customer Centricity Shuffle

This three-part series will explore different aspects of customer centricity. Part II will deep-dive into understanding how to get a great idea implemented in your organization. 

Customer Journeys In The Individual Age: Unlocking The Real Potential

June 06, 2019 03:00 PM CET [15:00] (Brussels), 09:00 AM ET [09:00] (New York) | The Customer Centricity Shuffle

This three-part series will explore different aspects of customer centricity. Part I will deep-dive into understanding what customer journeys are all about. 

Battle of the Marketing Minds

May 23, 2019 03:00 PM ET [15:00] (New York) | Special Webcast

Which is a better marketing approach: mass-targeted ad campaigns or direct, microtargeted communications? Join Les Binet and Peter Field as they "face off" against Mark DiMassimo to determine which marketing method is best. 

Learn about Standardized Social Outcomes for Companies

April 03, 2019 02:00 PM ET [14:00] (New York) | Special Webcast

Is your business seeking to better understand the impact of your corporate philanthropy on society? Join us to understand how to get smarter about corporate societal investment. 

The 7 Habits of Highly Innovative Organizations

March 12, 2019 03:00 PM CET [15:00] (Brussels), 10:00 AM ET [10:00] (New York) | Special Webcast

Join us for this webcast as our guest speaker, Ludwig Melik, CEO at Planbox, shares the 7 habits highly innovative organizations should acquire in order to help operationalize innovation and develop innovation management as a core competency. 

Reinventing Customer Experience from the Inside Out

March 07, 2019 05:00 PM CET [17:00] (Brussels), 11:00 AM ET [11:00] (New York) | Special Webcast

Join our guest speaker, Chris L. Brown, co-author of the award-winning book, The Customer Culture Imperative, as he shares insights into how to remain competitive by developing an organizational culture that puts the customer at the heart of its operations. 

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