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Upcoming Live Webcasts

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A Tale of CX and Bots Part I:

September 05, 2019 03:00 PM CET [15:00] (Brussels), 09:00 PM HKT [21:00] (HongKong), 09:00 AM ET [09:00] (New York) | A Tale of CX and Bots

This three-part series will explore the impact of technology on customer experience. Each webcast will feature a guest speaker bringing in expertise on the subject. CPE credit available

A Tale of CX and Bots Part II:

October 01, 2019 03:00 PM CET [15:00] (Brussels), 09:00 PM HKT [21:00] (HongKong), 09:00 AM ET [09:00] (New York) | A Tale of CX and Bots

This three-part series will explore the impact of technology on customer experience. Part II focuses on revolutionizing CX with Data Science & Design Thinking. 

A Tale of CX and Bots Part III:

October 24, 2019 03:00 PM CET [15:00] (Brussels), 09:00 PM HKT [21:00] (HongKong), 09:00 AM ET [09:00] (New York) | A Tale of CX and Bots

This three-part series will explore the impact of technology on customer experience.Part III focuses on how AI can help optimise Customer Experience. 

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Economics Watch

September 11, 2019 11:00 AM ET [11:00] (New York) | Economics Watch

Join our expert economists to hear about brand new research focused on how companies can undergo successful digital transformation that helps them expand their revenue, profit and customer base, despite the slow growth of the economy. CPE credit available.

Economics Watch

October 09, 2019 11:00 AM ET [11:00] (New York) | Economics Watch

A complimentary webcast series for member companies that provides a platform for strategic decision making by helping senior executives understand changing business and economic conditions worldwide. CPE credit available.

Economics Watch

November 13, 2019 11:00 AM ET [11:00] (New York) | Economics Watch

A complimentary webcast series for member companies that provides a platform for strategic decision making by helping senior executives understand changing business and economic conditions worldwide. CPE credit available.

Economics Watch

December 11, 2019 11:00 AM ET [11:00] (New York) | Economics Watch

A complimentary webcast series for member companies that provides a platform for strategic decision making by helping senior executives understand changing business and economic conditions worldwide. CPE credit available.

Employee Trust: a Critical Component of People Analytics

October 16, 2019 02:00 PM ET [14:00] (New York) | Special Webcast

Join Dawn Klinghoffer, Head of People Analytics at Microsoft, who will share the key components and practical examples of building employee trust with people analytics. HRCI, SHRM, and CPE credit available

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Getting Innovation to Market: The Story of Touch2O

September 12, 2019 04:00 PM CET [16:00] (Brussels), 10:00 PM HKT [22:00] (HongKong), 10:00 AM ET [10:00] (New York) | Special Webcast

Innovation is fast. Decision making is slow. CPE credit available

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Human Capital Watch

September 18, 2019 11:00 AM ET [11:00] (New York) | Human Capital Watch

Join us for our September Human Capital WatchTM webcast as we discuss key finding from our latest Job Satisfaction report. CPE credit available.

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