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Artificial Intelligence (AI) in Learning & Development: Nudging Your Way Towards Learning Stickiness
January 10, 2022 | Report
Asia Learning, Development & Culture Council - Council Meeting Insights (October 2021)
On 27th October 2021, the Asia Learning, Development & Culture Council of The Conference Board convened to discuss how Artificial Intelligence (AI) can be leveraged in Learning & Development to drive greater learning “stickiness”. More specifically, the discussion focused on the application of “Nudge Theory” and post-L&D-program nudging to drive behavioral change among employees. Ravi Bhamidipati – an eminent thought leader in the field of AI who is President and Head of Design Solutions at Worxogo – presented to the group. His presentation addressed: How does ‘nudge theory’ – as pioneered by Nobel Laureate behavioral economist, Professor Richard Thaler – apply to AI-driven learning and development strategies? (Asia Learning, Development & Culture Council members can access presentation materials via their council community webpage).
Key questions discussed at the meeting included:
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How can nudging technology effectively complement human (manager) involvement?
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What are the key success factors in deploying it effectively?
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What is the role of timing and hierarchical pressure, in ensuring desirable outcomes?
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What role will managers need to play to enhance process outcomes?
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How can you motivate employees to use the technology?
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What role should the company’s leadership play in endorsing the importance of employee engagement in the process?
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