Asia Learning, Development & Culture Council - Council Meeting Insights (October 2021)

On 27th October 2021, the Asia Learning, Development & Culture Council of The Conference Board convened to discuss how Artificial Intelligence (AI) can be leveraged in Learning & Development to drive greater learning “stickiness”. More specifically, the discussion focused on the application of “Nudge Theory” and post-L&D-program nudging to drive behavioral change among employees. Ravi Bhamidipati – an eminent thought leader in the field of AI who is President and Head of Design Solutions at Worxogo – presented to the group. His presentation addressed: How does ‘nudge theory’ – as pioneered by Nobel Laureate behavioral economist, Professor Richard Thaler – apply to AI-driven learning and development strategies? (Asia Learning, Development & Culture Council members can access presentation materials via their council community webpage).

Key questions discussed at the meeting included:

• How can nudging technology effectively complement human (manager) involvement?

• What are the key success factors in deploying it effectively?

• What is the role of timing and hierarchical pressure, in ensuring desirable outcomes?

• What role will managers need to play to enhance process outcomes?

• How can you motivate employees to use the technology?

• What role should the company’s leadership play in endorsing the importance of employee engagement in the process?