Innovation & Digital Transformation Briefs

Artificial Intelligence is the most effective method for engaging customers, fueling innovation, and accelerating personalized customer experiences. AI is a differentiator in the customer experience space because it can capture enormous amounts of data, analyze it quickly, and produce targeted, personalized experiences that engage consumers. Being able to deliver personalized, empathetic customer experiences quickly, will allow organizations to secure happier, more brand loyal customers.

There are many and varied definitions of the word innovation. The word often conjures up visions of scientists in white lab coats holding clipboards, but the most successful innovations that drive business results are often small and incremental cultural innovations rather than dramatic large-scale R&D endeavors.

Policymakers returned home from last month’s spring meetings of the World Bank and IMF with a clear message. The current short-term outlook provides no guarantee for sustained economic growth in the medium-term. Not surprisingly the word “productivity” therefore appears many times in this edition of the IMF’s World Economic Outlook. Productivity growth will be one of the most effective ways to prevent the recent upswing in global growth from slowing down prematurely.

China has recognized the need to put its giant economy on a path toward developing an innovation culture, an initiative that could position it to challenge the U.S. as a global leader of innovation. But despite a massive investment in research and development, the nation faces some significant barriers to reaching its goal.

Managing culture, embracing metrics and pursuing evolving technologies are among the top priorities talent leaders should focus on in the New Year.