We often hear that happy employees equal happy customers is too simplistic. For example, in the retail setting we could allow employees to no longer work weekends and evenings. While employees would be happy to have this time off, customers would not be happy to find their favorite stores closed during peak shopping hours. The relationship exists at a deeper level.
Join experts from Medallia and Visier as they explore the critical link between employee and customer experience.
As an attendee of this webcast, you will learn how to:
- Explain how customer and employee experience is bidirectional
- Demonstrate the value of employee experience to customer experience
- Learn which factors in EX and in the workforce drive CX
- Know how to take action to improve both EX and CX
Who Should Attend: Employee experience and human resource professionals interested in improving employee engagement, performance, turnover rates and customer satisfaction, and customer experience professionals interested in improving customer retention and driving the bottom line through increased customer loyalty.
Earn 1 CPE credit
Communications & Marketing
Requirements : Attendees must be logged on for the duration of the webcast, participate in all interactive polls, and request credits via the on-screen form. Delivery Method: Group-Internet Based; Program Level: Intermediate; Prerequisites: Bachelor’s degree or higher, Advanced Preparation: None
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This program has been approved for 1 (BUSINESS) recertification credit hour toward aPHR, PHR, SPHR, PHRca, GPHR, PHRi, and SPHRi recertification through the HR Certification Institute (HRCI). For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org. |
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This program has been pre-approved for 1 PDC for the SHRM-CP or SHRM-SCP. For more information about certification or recertification, please visit shrmcertification.org. |
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