Traditional EAPs have long struggled with low utilization (3%) and reactive service models, offering support only when employees are already in crisis. Even Digital EAPs, while tech-enabled, primarily focus on clinician access rather than fostering a culture of proactive awareness, engagement, and prevention. In this session, Christopher Smith, VP of Benefits at UMG, will share UMG’s ongoing journey toward building a more engaged mental health culture. He’ll discuss the challenges, early wins, and lessons learned in transitioning to a Proactive EAP model, along with key strategies to drive awareness and increase utilization.

Key Takeaways:

• Why shifting from reactive to proactive mental health is critical
• How UMG is working to increase engagement and impact over time
• Ways HR leaders can measure success beyond traditional utilization rates
  
  

Who Should Attend: This conversation will provide a real-world perspective on the transition to proactive mental health support, with actionable takeaways for HR leaders navigating similar challenges.