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change

October 14, 2020

UPDATE: In light of the latest developments and public health recommendations on the novel coronavirus, we have decided to reschedule this seminr to October 14, 2020.  We join a long list of other institutions that are rescheduling events to protect the health and safety of attendees and to support the wider public effort to slow the spread of the virus through social distancing.

If you are already registered, your conference registration will automatically be transferred to the new dates; if you have a conflict with the new dates or any questions, please contact Brian Teagle at brian.teagle@conference-board.org.

Designing Organizations for Differentiation and Transformational Results

Join top organization design and transformation leaders in a highly interactive full-day workshop to review the practices and tools of leading organizations. Dig into detailed case studies of practical organization redesigns. Be exposed to innovative frameworks to design and lead business model transformations that help organizations achieve marketplace leadership. Apply the concepts and frameworks to your own organization’s transformation challenges.

Looking forward, the one certainty all organizations face is that the nature of customers interactions, solutions delivery, and value creation will require new approaches, tools and leadership capabilities. This workshop will provide hands-on interaction with innovative and proven tools to design and lead business model change and participants will take back new strategies for designing and implementing organizational change that enhances organization differentiation, resilience and agility.

Featured Speakers Include:

Reed Deshler, Principal, AlignOrg Solutions
Ken Thompson, Principal, AlignOrg Solutions

Topics to be discussed:

  • Designing for New Business Models
  • Case Study: Unlocking New Value
  • Gaining Alignment around Transformation
  • Putting Alignment Tools to Work
  • What Makes an Effective Alignment Leader
October 15 - 16, 2020

UPDATE: In light of the latest developments and public health recommendations on the novel coronavirus, we have decided to reschedule the Change & Transformation Conference to October 15-16, 2020.  We join a long list of other institutions that are rescheduling events to protect the health and safety of attendees and to support the wider public effort to slow the spread of the virus through social distancing.

If you are already registered, your conference registration will automatically be transferred to the new dates; if you have a conflict with the new dates or any questions, please contact Brian Teagle at brian.teagle@conference-board.org.

About the Conference

In this world of ever-accelerating change, leaders in change management must continuously learn, adapt, and leverage new tools to ensure that their organizations are fueling the future. Come and learn from The Conference Board’s Change and Transformation Council members and experts, as well as global change leaders from diverse sectors.  Discover ways to develop new services and products with agility, to embrace digital transformation, and to find purpose in new business models and ways of working.

Topics to be discussed include:

  • Rise of the Transformers and the Triumph of Humanity
  • The Purpose-Resilience Connection
  • Leveraging Existing Networks to Build Change Capability in Business Units
  • Change and Recruitment: Hiring and Onboarding to Build Agility
  • The Neuroscience of Culture Change
  • Transparency, Empowerment, and Change on the Front Lines
  • Leading Leadership to Change
  • Exclusive Research: Leveraging Analytics to Understand the Employee Journey and Design Human-Centered Change
  • Storytelling in 2020: Creating Immersive Change Experiences
  • Driving Change versus Driving People
  • Building Our Resilience and Influence as Change Leaders
  • Leading Through Digital Business Model Disruption
  • Data Dialogue: New Approaches to Quantifying the ROI of Change Management
  • Workplace Revolutions and the Future of Change

Confirmed speakers to date include:

  • Marleece Barber, M.D., Chief Medical Officer, Lockheed Martin
  • Faiyaz Bhojani, M.D., Global Health Lead, Downstream Manufacturing Regional Health Manager,North & South,Shell
  • Robert Hackl, Senior Vice President, Business Transformation & Analytics, Sprint
  • Travis Hahler, Americas Change and Culture Lead, Google
  • Dr. Drew Kreienkamp, U.S. Organization Effectiveness & Development Lead, Bayer
  • April Mills, Business Architect and Principal Consultant, Intel; author, Everyone is a Change Agent
  • Kobe Osei, Associate Vice President, Business Transformation, Nationwide
  • Ravi Prasad, Global Vice President and Head, Digital Products and Customer Innovation, AES
  • Alana Silverman, Director, Change Management, Memorial Sloan Kettering Cancer Center
  • Vicki Walia, Chief Talent and Capability Officer, Prudential Financial
  • Solange Charas, Ph.D., Distinguished Principal Research Fellow, The Conference Board
  • Kent Greenes, Program Director, Change & Transformation Council, The Conference Board
  • Amanda Popiela, Researcher, Human Capital, The Conference Board

Who Should Attend

The 18th Annual Change and Transformation Conference is designed exclusively for change leaders, practitioners and executives responsible for transformation and direction setting enterprise-wide or at the business unit level. Titles to expect include:

Chief Executives, Heads, VPs, Directors and Managers of:

  • Change Management
  • OD/OE
  • Organization Design
  • Communications
  • Strategy
  •  Human Resources/People
  • Talent & Learning
  • Transformation
  • Innovation
  • Project Management

If you would like to get involved in this year’s conference, please contact us. 

 

Marleece Barber, Chief Medical Officer, Lockheed Martin Corporation

Christine Beer, PhD, MEd, Program Director, The Conference Board

Faiyaz Bhojani, MD, Global Health Lead, Downstream Manufacturing, Shell

Solange Charas, Distinguished Principal Research Fellow, The Conference Board

Andy Crighton, Chief Executive Officer, CEO Roundtable on Cancer

Biren Fondekar, Chief Transformation Officer, NetApp

Kent Greenes, Program Director, Change & Transformation Council, The Conference Board

Robert Hackl, Senior Vice President, Business Transformation & Analytics, Sprint

Travis Hahler, Americas Change and Culture Lead, Google

Larry Kleinman, Chief Human Resources Officer, Highmark Health

Drew Kreienkamp, U.S. Organization Effectiveness & Development Lead, Bayer Corporation

Stela Lupushor, Strategic Workforce Planning Council, The Conference Board

April Mills, Business Architect and Principal Consultant, Intel Corporation, author, Everyone is a Change Agent

Tina Muller, Director, Program Management, Intuit, Inc.

Kobe Osei, Associate Vice President, Business Transformation, Nationwide Insurance

Avanti Paul, Head of Strategic Initiative Execution, S&P Global

Amanda Popiela, Researcher, Human Capital, The Conference Board

Charles Popper, Program Director, CIO Business Council; Co-Leader, Digital Transformation Center, The Conference Board

Ravi Prasad, Global Vice President and Head, Digital Products and Customer Innovation, AES Corporation

Alana Silverman, Director, Change Management, Memorial Sloan Kettering

Joshua Sukenic, Vice President, General Manager, Digital Programs, Dawn Food Ltd.

Vicki Walia, Chief Talent and Capability Officer, Prudential Financial Inc.

Day One - October 15, 2020

8 – 8:30 am
Registration and Breakfast
8:30 – 8:40 am
Welcome and Introductions
8:40 – 9:20 am

Rise of the Transformers and the Triumph of Humanity

No, this isn’t the title of the next superhero blockbuster. Instead, we begin by exploring the rise of two important phenomena over the past several years: the growing ranks of Chief Transformation Officers, and the growing understanding of the need for human-centered change. What does each trend tell us about how Change and Transformation is prioritized and practiced at truly agile organizations? How has these movements impacted digital transformations?

Robert Hackl, Senior Vice President, Business Transformation & Analytics, Sprint

Biren Fondekar, Chief Transformation Officer, NetApp

Moderator: Dr. Charles Popper, Program Director, CIO Business Council; Leader, Digital Transformation Institute, The Conference Board

9:20 – 10:05 am

Dialogue: Driving Transformational Change in 2020 and Beyond

Fortune 500 leaders who have driven transformational initiatives in their organizations share what it will take to lead in an environment of ever-accelerating change. Learn the crucial shifts in communications, mindset and change capacity that will be necessary to nourish cultures that embrace change across the organization

10:05 – 10:50 am

Bringing Change Strategy from the Boardroom to the Front Line

The larger the organization, the harder it can seem to bring an understanding of the competitive pressures that make change crucial from the boardroom to the front line. Yet those on the front line may in fact be experiencing that new competitive environment in ways those at the top may not fully appreciate. Successful change brings those strategic and front-line understandings together into a compelling narrative for change. Learn how to build and communicate that narrative to create organization-wide change that sticks.

10:50 – 11:20 am
Break
Concurrent Tracks:

Culture and Mindset – Insights on using science, data and more to change cultures and mindsets and build resiliency

Strategies in Action – Case studies on initiatives to drive digital transformation, enhance productivity, build change capacity and more 

11:20 am – 12:00 pm

The Neuroscience of Culture Change

Discover how we can leverage the science of brain processes to help drive culture change, openness to new experiences, and the adoption of new technologies.

Travis Hahler, Americas Change and Culture Lead, Google

 

11:20 am – 12:00 pm

Case Study: Gaining Alignment Around a New Productivity Measure at Nationwide

Nationwide recently took on the challenge of how to comprehensively measure productivity in an increasingly digitalized, automated and data-enabled world, in order to influence performance across its value chain. The result was a new enterprise productivity function established to illuminate the impact of business actions on profitability. Learn how the company gained alignment across stakeholder groups and deployed it to key areas in the organization, resulting in changed behaviors, strengthened cost measurement discipline, and improved performance.

Kobe Osei, Associate Vice President, Business Transformation, Nationwide

12:05 – 12:45 pm

Exclusive Research: Leveraging Analytics to Understand the Employee Journey and Design Human-Centered Change

Explore new Conference Board research on how innovative organizations are using analytics to map the employee experience and using human-centered design to reshape it. How is this data-driven understanding of the employee experience affecting Change design?

Solange Charas, Ph.D., Distinguished Principal Research Fellow, The Conference Board

Stela Lupushor, Program Director, Strategic Workforce Planning, Talent Management II and Strategic HR Business Partners Councils, The Conference Board

 

12:05 – 12:45 pm

Case Study: Enabling Change from the Ground Up at Bayer

The continued pace of change and innovation, combined with multi-national, multi-divisional organization, provides an opportune, yet challenging environment to drive consistency and enable change at scale. In this case study, learn how repositioning change management as change enablement shifted focus to simplicity and leveraging a network of change enablers as strategic change drivers. We will explore:

  • Path to adding value and building capability
  • Process to gaining alignment, support and participation
  • Creating or curating consistent tools for use by change practitioners and business leaders
  • Key learnings, successes and challenges along the way

Dr. Drew Kreienkamp, U.S. Organization Effectiveness & Development Lead, Bayer

 

12:45 – 1:45 pm
Lunch

Culture and Mindset

Strategies in Action

1:45 – 2:25 pm

A Change Target and a Change Enabler: Environments that Advance Employee, Consumer and Community Health

More and more enterprises are viewing the advancement of healthy environments as a business imperative, one that enhances performance in a multitude of ways. In this discussion with leading health executives, explore:

  • How healthy environments are transforming and improving performance for employees.
  • How a holistic health strategy is a distinct advantage to the way companies transform engagement with consumers and the community.
  • Human-centered transformations taking place to advance healthy environments.

Marleece Barber, M.D., Chief Medical Officer, Lockheed Martin

Faiyaz Bhojani, M.D., Global Health Lead, Downstream Manufacturing Regional Health Manager, North & South America at Royal Dutch Shell, Shell

Andy Crighton, M.D., Chief Executive Officer, CEO Roundtable on Cancer

Moderator:

Christine Beer, Program Director, Gevity

1:45 – 2:25 pm

Case Study: The Secret Ingredient of Successful Disruptions - Opening Up To Fears

Dawn Food Products – a 100-year-old, family-owned, global maker and distributor of bakery ingredients and supplies – understands that digital disruption will be an essential element of success in the next 100 years. A new platform would allow sales reps to move away from administrative tasks and focus on building relationships and sharing their bakery expertise. But it also meant new roles, and the fears that come with them. Learn how an effort to “get the fear out,” and to encourage speaking up about rather than self-censoring resistance, ultimately helped energize and engage team members around new ways of working.

Joshua Sukenic, Vice President, General Manager, Digital Programs, Dawn Foods

 

2:30 – 3:10 pm

Data-Driven Story Telling, and Its Power to Drive Change at All Levels 

At the heart of “Data-Driven, Human-Centered Change” is the ability to connect data to human experience – to tell a story that resonates both logically and emotionally. Explore why data-driven storytelling is powerful whether you are seeking change in the C-Suite or on the front lines, and learn through examples how to successfully blending data and story for maximum impact.

Avanti Paul, Senior Director, S&P Global

 

2:30 – 3:10 pm

Driving Self-Disruption and Continuous Transformation at Intuit

As the authors of Orchestrating Transformation note, Intuit’s success has long been based on embracing “ongoing digital transformation not as a one-time process but as a permanent feature of how the company operates.” With self-disruption using customer-driven innovation and Design for Delight methodologies built into the company’s DNA, transformation is continuous. How is that continuous transformation executed and experienced on the front lines?

Starting as a missile combat crew member for the US Air Force, then specializing in business transformations for global market leaders, Intuit Director of Program Management Tina Muller has long focused on effective execution of complex change management strategies. Learn how she leads the transformational efforts for Intuit’s Consumer Group, evolving the way the organization works, partners, and collaborates to drive continuous change.

Tina Muller, Director of Program Management, Consumer Group, Intuit

3:10 – 3:25 pm
Break

Culture and Mindset

Strategies in Action

3:25 – 4:10 pm

Driving Change versus Driving People

A Change initiative is ultimately about changing human behavior, and whatever framework is used, often the process is designed with an underlying assumption of compelling change through positive or negative incentives. It is an assumption that one must “drive people” to change. Yet, even when a change is framed as mandatory, this “driving people” approach all too frequently fails.

In this session, we will explore what it means to “Drive Change” rather than “Drive People” – to model change and clear obstacles for others to follow – with specific actionable examples.

April Mills, Business Architect and Principal Consultant, Intel; author, Everyone is a Change Agent

3:25 – 4:10 pm

Digital and Data-Driven Transformations: Why Few Succeed, and Ways To Beat the Odds  

Plotting digital change is exciting stuff – business leaders can almost smell the gains in efficiency and speed and the data-driven increase in customer satisfaction when they think about all the new tools at their disposal. However, evidence indicates that only a third of these transformations end up being successful. So what’s causing the gap? Why is building and sustaining a digital and data-driven mindset so challenging? Gain practical insights on driving data-driven decision making and transformation, from experiences at one of the world’s leading power companies.

Ravi Prasad, Global Vice President and Head, Digital Products and Customer Innovation, AES 

4:10 – 4:30 pm
Break
4:30 – 5:10 pm

Leading Leadership to Change

Change and Transformation Council - Panel Presentation

Members of The Conference Board’s Council on Change and Transformation will share insights and strategies on a common challenge C&T leaders and practitioners are facing in their organizations: Helping leaders themselves to change, and to understand the value proposition for C&T.

Moderator: Kent Greenes, Program Director, Change & Transformation Council, The Conference Board

5:10 – 5:15 pm
Closing Remarks
5:15 – 6:15 pm
Reception 


Day Two - October 16, 2020
8:00 – 9:00 am
Registration and Breakfast
8:00 – 9:30 am

Breakfast Roundtables

Attendees are welcome to join a Breakfast Roundtable, led by our speakers and Change and Transformation Council members, for small group discussions and report-outs on focused issues such as:

  • Starting Up a CM Function
  • Battling Change Fatigue
  • New Change Communication and Learning Tools
  • Hearing and Using Resistance to Improve a Change Initiative
  • Data Analytics and Change
9:30 – 9:40 am
Welcome
9:40 – 10:20 am

The Purpose-Resilience Connection in Creating a Change Mindset

Explore the crucial role of mission and purpose in building resilience and a change mindset and consider how to meaningfully connect each change initiative with your organization’s higher purpose in improving lives.

Vicki Walia, Chief Talent and Capability Officer, Prudential Financial

10:20 – 10:50 am
Break
10:50 – 11:30 am

Building a Billion-Dollar Transformation at Highmark Health

A few years ago, Highmark Health – the second largest integrated health care delivery and financing system in America – went on a journey to transform how their over 35,000 employees worked, while also transforming how those changes would take place. Through its thinkUP initiative, Highmark brought in-house and scaled across the enterprise the kind of change capability that had previously been decentralized and consultant-run. Learn how thinkUP branded and communicated its mission, how it selected projects, how it quantified its impact on the bottom line, and how it works toward bringing $1 billion in value creation to the organization.

Larry Kleinman, Chief Human Resources Officer, Highmark Health

11:30 am – 12:10 pm

Building Our Resilience and Influence as Change Leaders

We speak of change fatigue and building resilience among employees across the organization. In this session we discuss building resilience and influence among the point people at the forward edge of every initiative – the Change professionals. We explore two interrelated topics:

  • How to build and maintain resilience, often in environments where one is expected to drive change with ever-more-aggressive timelines and ever-shrinking resources.
  • How to build influence when the unique perspective of the Change professional can provide insights into opportunities for improvement in the underlying program that is the subject of a change initiative.

Alana Silverman, Director, Change Management, Memorial Sloan Kettering Cancer Center

12:10 – 12:25 pm
Closing Remarks

Please note: agenda subject to change.

LOCATION

New York Marriott Downtown
85 West Street
New York, NY 10006

Hotel Reservations:
Toll Free: 1-877-303-0104
Hotel cut-off date: September 22, 2020

Please note: Regsitration fees do not include hotel accommodations.

OUR MISSION

All proceeds support The Conference Board's educational, scientific, and not-for-profit mission.

Supporting Sponsors
Gagen MacDonald - Change & Transformation 2020 - Supporting Sponsor
Root - Change & Transformation 2020 - Supporting Sponsor
Associate Sponsor
SHIFT - Change & Transformation 2020 - Breakfast roundtables
Pre-Conference Seminar Sponsor
AlignOrg - Pre-Conference Sponsor (paying sponsors

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