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Customer Experience Council

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As senior executives whose focus is to represent the voice of the customer (VOC) within our companies, we see customer experience as a way to maximize value for both the customer and the bottom line. Among topics we discuss:

  • Customer experience models and customer segmentation
  • Designing VOC programs with results in mind
  • Integrating the customer experience framework with process improvement

Our candid conversations are augmented by presentations on best practices in this emerging specialty.

  • Celanese Corporation
  • Dell Technologies Inc.
  • Eli Lilly and Company
  • FedEx Services
  • Love's Travel Stops & Country Stores
  • Microsoft Corporation
  • National Security Agency
  • Nationwide Insurance
  • Penske Truck Leasing Company L.P.
  • Principal
  • Rockwell Automation
  • SRP
  • Shaw Industries Group, Inc.
  • Siemens Healthineers
  • Target Corporation
  • The Conference Board, Inc.
  • U.S. Department of the Navy
  • Waste Management Inc.

Enduring relationships with trusted peers are the core of the Council experience. Enhanced by our global, enterprise-wide reach, these relationships span the world and extend the value of Council membership. Confidential peer dialogue provides you with a broader perspective and shared experiences, as well as access to specific knowledge and best practices.

  • Collective problem solving that puts your issue on the agenda
  • Benchmarking through regular surveys of Council members about relevant company practices
  • Multifunctional insights generated by the wealth of perspectives gathered from 125+ Councils (covering more than 50 functions) that work together across geographies
  • Virtual communities that extend learning opportunities through a variety of online forums and other resources

My participation in the council has paid itself off, in that what I accomplish in our discussions is far superior to the cumulative attendance at any number of conferences I may have attended in the past… With respect to the council, the rich and useful content provides for me the right set of solutions I can take back to my business (e.g. the Program Maturity Index). The learning I bring back from a council session is far more powerful than any benchmarkingactivity that I have done in the past, more relevant and on point with the issues myfirm faces. In many respects, the information I share within my firm is recognized as credible when I footnote the source as the Council.

Michael Schwed Director, Connected Thinking for Excellence PricewaterhouseCoopers

Senior executives of major corporations responsible for the customer relationship. Membership is by invitation only.

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The Conference Board Councils

Find out what members value most about their council membership.

Find out what members value most about their council membership.