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The Council brings together senior executives charged with representing the voice of the customer at leading organizations. The increasing number of interactions with consumers has elevated the importance of creating exceptional and differentiated customer experience (CX) in achieving desired business results. Whether B2B or B2C, customers' expectations continue to increase, shaped by their most recent best experience, regardless of industry. Council members discuss best practices and challenges in driving customer-centric products, processes, and culture across their diverse organizations.
Senior executives responsible for CX strategy, execution, and/or driving business change through voice-of-the-customer insights.
Program Director, Customer Experience Councils I & II, The Conference Board
Relationships with trusted peers in a unique environment of confidentiality—that's the core of the Council experience.
Members drive content, incorporating their pressing issues into discussions
Enjoy candid exchanges in a relaxed environment
Access an exclusive community of true peers
Members spans industries and geographies, giving you a high-level perspective of the business environment
All meetings are held under the Chatham House Rule, and group size is limited
Learn how Member companies are tackling common challenges today
Save time, navigate complexity, and get Trusted Insights for What's AheadTM. Find out how you can join an exclusive community of peers in your field and start reaping the benefits of Membership.
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