Economy, Strategy & Finance Data Reactions

The threat of labor shortages is more acute in blue-collar and low-paid services occupations than in white-collar occupations.The main reason: The working age population is solidly and uninterruptedly growing for college educated, but shrinking for those without a college degree.

Artificial Intelligence is the most effective method for engaging customers, fueling innovation, and accelerating personalized customer experiences. AI is a differentiator in the customer experience space because it can capture enormous amounts of data, analyze it quickly, and produce targeted, personalized experiences that engage consumers. Being able to deliver personalized, empathetic customer experiences quickly, will allow organizations to secure happier, more brand loyal customers.

Regulatory, structural, and behavioral challenges give companies an opportunity to differentiate themselves on customer experience. Enterprises in heavily regulated fields can differentiate by melding compliance into superior CX. For manufacturers, making the impact on the customer tangible for those far from direct customer contact creates opportunities for improved training and metrics. For retailers, competition for customer attention drives CX leaders to design for emotional connections.

Continued uncertainty over the outcome of Brexit negotiations is not helping. Unemployment in the UK now stands at its lowest level in four decades. Gross domestic product growth at the start of the third quarter of 2018 also shows an economy in decent shape, having grown faster than in the prior two quarters.

For the first time we are comparing job satisfaction globally. In the latest 2018 Q1 report of The Conference Board® Global Consumer Confidence Survey, a new global survey conducted in collaboration with Nielsen, workers in 64 countries were asked the same question: “To what extent are you satisfied with your current job?” Interestingly, all around the world workers have similar reasons to wake up every day and go to work.

Center for Political Accountability launched a new campaign on June 22 discussing corporate political spending. The report advises companies on maintaining public image and brand through political expenditures. The Conference Board’s Committee on Corporate Political Spending has more information on the topic, including three published reports.

With all the positive economic indicators, consumer facing businesses are asking some important questions: How is this sunny picture reflected in the actual near-term spending decisions of US consumers? And looking ahead, is consumer spending more likely to be the fuel that keeps a soaring US economy aloft—or the drag that is going to bring it back down?