Now more than ever, customer service plays a critical role in your brand narrative, protecting your company’s reputation, generating new business models, and increasing customer lifetime value. Businesses need to elevate the role of customer service to a strategic function that builds trusted relationships, increases customer loyalty, and grows revenue. Join this webcast to learn how you can transform your customer service to deliver outcomes that matter.

As an attendee, you will learn how to:

• Uncover key trends shaping the future of customer service.
• Explore how forward-thinking organizations are strategically transforming their customer service organizations to overcome current challenges and the changes ahead.
• Discover the key capabilities required to elevate your customer service to a strategic function that builds trusted relationships and increases customer lifetime value.

Who should attend:

This webcast is designed for Heads of Customer Service, Heads of Contact Centers, CIOs, and Heads of Customer Experience