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April 01, 2025 03:00 PM - 04:00 PM ET
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Copy LinkTraditional EAPs have long struggled with low utilization (3%) and reactive service models, offering support only when employees are already in crisis. Even Digital EAPs, while tech-enabled, primarily focus on clinician access rather than fostering a culture of proactive awareness, engagement, and prevention. In this session, Christopher Smith, VP of Benefits at UMG, will share UMG’s ongoing journey toward building a more engaged mental health culture. He’ll discuss the challenges, early wins, and lessons learned in transitioning to a Proactive EAP model, along with key strategies to drive awareness and increase utilization.
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