The Conference Board uses cookies to improve our website, enhance your experience, and deliver relevant messages and offers about our products. Detailed information on the use of cookies on this site is provided in our cookie policy. For more information on how The Conference Board collects and uses personal data, please visit our privacy policy. By continuing to use this Site or by clicking "OK", you consent to the use of cookies. 

CONFERENCE KEYNOTES

16 Insights from the 2019 Global Business and Shared Services Conference

Evolve and Pivot – or Lose 

“There is always space for improvement, no matter how long you’ve been in the business.” 

Oscar De La Hoya, former professional boxer

 

The role of global business and shared services is shifting. After years of outsourcing and offshoring, GBS is looking for new ways of working and seeking new efficiencies. There is growing focus on personalization, data analytics, automation, and artificial intelligence. With these changes, GBS and shared services are becoming strategic partners to the business.

When hundreds of GBS professionals met, we took notes. Here are some of the top insights:

AUTHOR

Sheng, Ellen 120x120.jpg

Ellen Sheng

Writer and Editor
The Conference Board

To get complimentary access to this publication click "Read more" to sign in or create an account.


OTHER RELATED CONTENT

RESEARCH & INSIGHTS

US Labor Shortages: Challenges and Solutions

US Labor Shortages: Challenges and Solutions

January 27, 2020 | Research Report

What's Next for Employee Groups?

What's Next for Employee Groups?

January 08, 2020 | Executive Summary

What's Next for Employee Groups?

What's Next for Employee Groups?

January 08, 2020 | Research Report

WEBCASTS

CONFERENCES & EVENTS

Global Horizons

Global Horizons

October 06 - 07, 2020 | (Holborn, London)

COUNCILS

BLOGS

PRESS RELEASES & IN THE NEWS