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November 17, 2021 | Article
Sweden-based technology firm Ericsson announced at the end of 2020 that it had completed its business turnaround and achieved its target operating profit two years ahead of schedule.[1] The firm achieved these results through a strategic pivot and by embarking on its own business transformation, enabled by a strong focus on digital capabilities. Using customer experience as its north star, Ericsson is focussing on upskilling its workforce in digital skills, developing digital leaders who drive digital transformation, and embarking on a cultural movement to fortify a more capable, resilient, and future-focused organization.
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