Human Capital Briefs

Does your Net Promotor Score (NPS) give you all the information you need? NPS is a helpful start to understanding how your users feel about your brand. Digging deeper, a vibrant online community can provide much valuable insight into the sentiments beyond the score itself, giving your company a clear path forward for improvement.

Rising labor costs and a dwindling number of available workers have compelled companies to seek new options such as gig hiring when it comes to recruiting.

Culture of innovation is a powerful driving force for corporations. The bigger picture, however, is that when the culture of innovation is measured consistently with other descriptive attributes, the results can reliably predict the cash flow multiple. The clear implications are that managers who need to justify and provide accountability for their budgets have a new tool to measure, value, and manage return on investment for intangible assets.

Study after study has found that companies with gender diversity at the leadership level outperform their less inclusive peers. How can we capitalize on such findings? It starts with developing a leadership pipeline—one filled with talented, ambitious women at every stage of the journey. But our latest analysis reveals that the pipeline slows to a trickle the further along the ranks we go.

Detroit's recovery is starting to gain ground, guided by, among other things, Detroit Future City (DFC), a 50-year vision for the city developed with input from more than 100,000 Detroiters. Companies have always been an important part of Detroit and they're critical to its recovery. Quicken Loans, JPMorgan Chase, and Ford are among several organizations that provide a model for corporate engagement in Detroit.

Now, more than in any other time during this decade, we see signs of a comeback in automation activity. The timing could not be better. Labor shortages are becoming a growing problem for the US economy, especially in jobs that do not require a college degree, which in large part are the jobs where automation is likely to have the most impact. From a demographic perspective, this problem is only going to get worse.

There are many anecdotes in the media today of employers across a range of industries wanting to hire more people, but not being able to find them: trucking companies facing driver shortages, retailers and restaurants being short-staffed, and construction companies and manufacturers encountering a limited supply of skilled or STEM-educated applicants.