All Briefs

Does your Net Promotor Score (NPS) give you all the information you need? NPS is a helpful start to understanding how your users feel about your brand. Digging deeper, a vibrant online community can provide much valuable insight into the sentiments beyond the score itself, giving your company a clear path forward for improvement.

Water is a precious commodity, but it's in danger. The UN has cautioned that Sustainable Development Goal #6, which seeks to ensure the availability and sustainable management of water and sanitation for all by 2030, is not on track. Companies need to help not only manage their own water use and discharge, but to also be a catalyst for change.

Rising labor costs and a dwindling number of available workers have compelled companies to seek new options such as gig hiring when it comes to recruiting.

Are you still using Ad Value Equivalency (AVEs) to measure the effectiveness of your PR? AVEs have been discredited and should never be used as a measure of anything, particularly not value. Here's why.

Failing to have good meeting minutes can have serious adverse consequences. Aside from the potential liability and reputational damage associated with a failure to fulfill fiduciary obligations, transactions can be voided, and so on.

Culture of innovation is a powerful driving force for corporations. The bigger picture, however, is that when the culture of innovation is measured consistently with other descriptive attributes, the results can reliably predict the cash flow multiple. The clear implications are that managers who need to justify and provide accountability for their budgets have a new tool to measure, value, and manage return on investment for intangible assets.

Study after study has found that companies with gender diversity at the leadership level outperform their less inclusive peers. How can we capitalize on such findings? It starts with developing a leadership pipeline—one filled with talented, ambitious women at every stage of the journey. But our latest analysis reveals that the pipeline slows to a trickle the further along the ranks we go.

A Delaware court rejection of Goldman Sachs defendants’ motion to dismiss an excessive compensation claim by a shareholder serves as one more reminder that thoughtful companies should review and consider restructuring their director compensation plans.

Detroit's recovery is starting to gain ground, guided by, among other things, Detroit Future City (DFC), a 50-year vision for the city developed with input from more than 100,000 Detroiters. Companies have always been an important part of Detroit and they're critical to its recovery. Quicken Loans, JPMorgan Chase, and Ford are among several organizations that provide a model for corporate engagement in Detroit.