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All Briefs
2018
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On Governance: California Becomes the First State to Impose Gender Quotas on Corporate Boards
October 01 | Carol Hansell, Senior Partner, Hansell LLP, ESG Center Fellow | Comments (0)Even if the new gender diversity law is successfully challenged, the fact of it having been enacted by the State of California sends a strong signal. It is an important consideration for boards to incorporate in their board composition deliberations.
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Innovation Practitioner Insights: Maureen Rinkunas of DowDuPont on Creating a “Startup Culture”
October 01 | Joan Greco, Program Director, Innovation Master Class, Customer Experience Conference, and Women's Leadership Conference, The Conference Board | Comments (0)At the upcoming Innovation Master Class, taking place in Palo Alto December 6-7, 2018, Maureen Rinkunas, Innovation Systems Designer, Specialty Products Division at DowDuPont will be speaking on Thinking Like a Startup – Lessons from Accelerating 100+ Companies. She will be sharing insights gained from having coached over a hundred companies at a startup accelerator, and from bringing that startup thinking to DowDupont.
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Tighter labor markets for blue-collar and low-paid service occupations
September 28 | Gad Levanon, PhD, Former Vice President, Labor Markets, The Conference Board | Frank Steemers, Former Senior Economist, The Conference Board | Comments (1)The threat of labor shortages is more acute in blue-collar and low-paid services occupations than in white-collar occupations.The main reason: The working age population is solidly and uninterruptedly growing for college educated, but shrinking for those without a college degree.
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Americans Speak Out About the Arts in 2018: An In-Depth Look at Perceptions and Attitudes About the Arts in America
September 27 | Randy Cohen, Vice President of Research and Policy, Americans for the Arts | Comments (0)More than 70 percent of Americans believe the arts unify our communities regardless of age, race, and ethnicity and that the arts help them understand other cultures better, indicating the importance of the sector to individuals and the companies that employ them. Overwhelmingly, people also believe that the arts are a part of a well-rounded education. Companies looking to create meaningful social impact for their communities need to be working with the arts in a variety of ways.
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Executive Series: When the Big Change Comes, Will You Be Ready?
September 25 | Pat Stortz, Head of Employee Communications, AT&T | Comments (0)Organizational change is hard for everyone, but opportunities often present themselves when there's turmoil. There are some simple tips that people facing change should remember, including avoiding catastrophic thinking and refraining from rushing to judgment. For all parties involved, communications are key. Communicate early and often and tell people everything you know.
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Perspectives on Artificial Intelligence, Customer Experience and Innovation from Adobe’s Chris Duffey
September 25 | Terrence Sooley, Program Director, Customer Experience Leadership Conference, Supplier Relationship Management Conference and Procurement Seminar, The Conference Board | Comments (0)Artificial Intelligence is the most effective method for engaging customers, fueling innovation, and accelerating personalized customer experiences. AI is a differentiator in the customer experience space because it can capture enormous amounts of data, analyze it quickly, and produce targeted, personalized experiences that engage consumers. Being able to deliver personalized, empathetic customer experiences quickly, will allow organizations to secure happier, more brand loyal customers.
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On Governance: Dear Washington: How can we miss you if you don’t go away?
September 25 | Robert Lamm, ESG Center Fellow, The Conference Board | Comments (0)President Trump’s proposal to change financial reporting to every six months from quarterly and Sen. Elizabeth Warren’s American Capitalism Act are two examples of how Washington puts forth “slapdash” efforts instead of wholistic ones to address governance issues.
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Customer Experience: Lowe's, Ingredion, and B|O|S head toward “North Star”
September 24 | Joan Greco, Program Director, Innovation Master Class, Customer Experience Conference, and Women's Leadership Conference, The Conference Board | Comments (0)Regulatory, structural, and behavioral challenges give companies an opportunity to differentiate themselves on customer experience. Enterprises in heavily regulated fields can differentiate by melding compliance into superior CX. For manufacturers, making the impact on the customer tangible for those far from direct customer contact creates opportunities for improved training and metrics. For retailers, competition for customer attention drives CX leaders to design for emotional connections.
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The Risk of a UK Recession is Growing
September 18 | Ilaria Maselli, Former Senior Economist, The Conference Board | Comments (0)Continued uncertainty over the outcome of Brexit negotiations is not helping. Unemployment in the UK now stands at its lowest level in four decades. Gross domestic product growth at the start of the third quarter of 2018 also shows an economy in decent shape, having grown faster than in the prior two quarters.