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Today’s financial services users don’t need face time—in fact, 91% of Barclays’ customer interactions are digital. How can financial institutions use product development to deliver AI-powered, customer-first experiences while remaining in compliance?
Join Ivan Pollard and guest Sean Murray, chief product officer at Barclays US Consumer Bank, to find out how Barclays uses generative AI, why the firm adopted agile methodology and design thinking, and how companies across industries should approach product development.
(01:44) Evolution of Product Developmen
(03:24) Emerging Trends in Financial Service
(06:49) Impact of AI on Banking Product
(16:59) Ensuring Compliance in Rapid Tech Change
(19:58) Customer Centricity and Digital Experience
(30:04) Future-Proofing and Adaptation
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Join experts from The Conference Board as they share Trusted Insights for What’s Ahead®
Chief Product Officer
Barclays US Consumer Bank
C-Suite Perspectives is a series hosted by our President & CEO, Steve Odland. This weekly conversation takes an objective, data-driven look at a range of business topics aimed at executives. Listeners will come away with what The Conference Board does best: Trusted Insights for What’s Ahead®.
C-Suite Perspectives provides unique insights for C-Suite executives on timely topics that matter most to businesses as selected by The Conference Board. If you would like to suggest a guest for the podcast series, please email csuite.perspectives@conference-board.org. Note: As a non-profit organization under 501(c)(3) of the IRS Code, The Conference Board cannot promote or offer marketing opportunities to for-profit entities.
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