The Role of CHROs in Winning Through Change and Disruption
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C-Suite Outlook

The Role of CHROs in Winning Through Change and Disruption

13 February 2024 / Article

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As The Conference Board report C-Suite Outlook 2024: Leading for Tomorrow: Winning Through Change and Disruption makes clear, C-Suite leaders face daunting challenges in 2024, including a fragile global economy, geopolitical instability, supply chain issues, and persistent talent shortages. How can chief human resources officers (CHROs) help their organizations and their employees thrive amid extensive change and disruption?

Trusted Insights for What’s Ahead™

  • Play a lead role in making hybrid work work. The COVID-19 pandemic was a forced experiment in remote work, illuminating how highly many employees value workplace flexibility. Since that time, leaders have hotly debated the merits and disadvantages of various workplace models. CHROs can play a lead role in making hybrid work work so that it enhances, rather than distracts from, organizational performance.
  • Help the organization capitalize on the benefits of artificial intelligence (AI). CHROs understand that AI has great potential to increase organizational and individual productivity and enhance innovation and creativity, yet realizing these benefits requires a workforce skilled in using AI. CHROs can lead the way in recruiting and developing the talent required to realize the benefits of AI while mitigating its risks.
  • Drive organizational performance by boldly committing to workforce and leadership development. CEOs and CHROs are aligned on the top two human capital priorities for 2024: developing leadership and workforce capabilities and strengthening organizational culture. As labor shortages continue, CHROs can connect the dots between culture, leadership, retention, and productivity by investing in developing the workforce and its leaders.

As The Conference Board report C-Suite Outlook 2024: Leading for Tomorrow: Winning Through Change and Disruption makes clear, C-Suite leaders face daunting challenges in 2024, including a fragile global economy, geopolitical instability, supply chain issues, and persistent talent shortages. How can chief human resources officers (CHROs) help their organizations and their employees thrive amid extensive change and disruption?

Trusted Insights for What’s Ahead™

  • Play a lead role in making hybrid work work. The COVID-19 pandemic was a forced experiment in remote work, illuminating how highly many employees value workplace flexibility. Since that time, leaders have hotly debated the merits and disadvantages of various workplace models. CHROs can play a lead role in making hybrid work work so that it enhances, rather than distracts from, organizational performance.
  • Help the organization capitalize on the benefits of artificial intelligence (AI). CHROs understand that AI has great potential to increase organizational and individual productivity and enhance innovation and creativity, yet realizing these benefits requires a workforce skilled in using AI. CHROs can lead the way in recruiting and developing the talent required to realize the benefits of AI while mitigating its risks.
  • Drive organizational performance by boldly committing to workforce and leadership development. CEOs and CHROs are aligned on the top two human capital priorities for 2024: developing leadership and workforce capabilities and strengthening organizational culture. As labor shortages continue, CHROs can connect the dots between culture, leadership, retention, and productivity by investing in developing the workforce and its leaders.
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Authors

Barbara J. Lombardo, PhD

Barbara J. Lombardo, PhD Barbara J. Lombardo, PhD

Distinguished Principal Research Fellow, Human Cap…
The Conference Board

Read Bio

Robin Erickson, PhD

Robin Erickson, PhD Robin Erickson, PhD

Head of Human Capital Research
The Conference Board

Read Bio

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