Human Capital Briefs

4 Ways to Boost Inclusion While Helping the Bottom Line

July 27, 2020

The events of the last few months have brought increased attention to the value that Inclusion bring to the workplace and to society at large. Increasingly, organizations are engaging in discussions around flexible working; social justice; privilege, equity; and about what this all means for the future of work.

For those who work in the Inclusion space, these conversations are not new. The strong connections between workforce diversity, inclusion, and engagement have been documented for years. When organizations build diverse cultures where everyone can succeed and thrive, business results also flourish.

A recent report from The Conference Board outlines how building a stronger connection between inclusion and engagement initiatives can help human capital leaders improve the employee experience while increasing trust and feelings of belonging. As organizations rely more heavily on team-based models, these links become crucial to driving performance and sparking innovation.

Yet many organizations still struggle to put Inclusion into practice. Effective Inclusion strategies and initiatives often require changes in norms, talent processes, and leadership styles, all of which may encounter resistance. Change is difficult. Hence, this period of turmoil constitutes both an ideal and a challenging time for human capital leaders to take action and strengthen Inclusion within their organizations. 

It’s the ideal time because Inclusion is top of mind among leaders. There is strong executive support to create positive change that drives resilience; in many cases business leaders are reaching out to their HR teams for the first time to ask for Inclusion solutions. It is also a challenging time because these important conversations are happening as leaders juggle multiple considerations around the COVID-19 health and economic crisis, and their business needs – and they often are doing so with fewer resources.

What can human capital leaders do to advance Inclusion, build resilience, and drive positive organizational change? Building on insights from executives across industries and regions who participated in Conference Board research, we recommend the following four steps:

Create a common vision around what Inclusion mean for your organization, and why they are especially important now. Enhance communication and encourage consistent messaging across the organization. Help leaders and colleagues understand how Inclusion can improve the work environment and increase resilience during times of change.

• Practical tips from Inclusion leaders
• Create organization-wide definitions of Inclusion that align with the organization’s culture and values.
• Identify measurable behaviors and clear expectations that help hold people accountable for those behaviors.

Encourage collaboration and broader participation in your Inclusion initiatives. As recent events increase Inclusion’s visibility, they also amplify opportunities to engage employees and leaders more broadly across the organization. Now is the time to boost interest among those who typically do not participate in Inclusion, to create shared accountability, and to help ensure that the burden of driving change doesn’t fall solely on underrepresented groups.

• Practical tips from Inclusion leaders
• Provide resources on how people can participate and take action both at work and within their broader communities.
• Communicate and set clear expectations, which can go a long way toward people feeling supported during times of change. Encourage dialogue over conflict and make it OK to make mistakes; this will help build trust.

Invest in inclusive leadership skills development. Inclusive cultures do not just happen by chance. They require intentionality and willingness to change how we work and interact with our colleagues, as well as identifying the inclusive leadership behaviors to help drive your people strategy. At times, this will require leaders to learn new skills and to “unlearn” how they manage their teams in order for them to fully integrate different perspectives. The good news: these new skills can improve both leadership effectiveness and business results.

• Practical tips from Inclusion leaders
• There are multiple models of inclusive leadership to help identify key behaviors. You don’t have to start from scratch, leverage existing models of inclusive leadership in the field.
• Work with both formal and informal Inclusion champions across the organization to outline key inclusive behaviors that are meaningful to you. Some organizations may want to highlight how diversity and inclusion improve decision making, whereas others may focus on the connection between Inclusion and innovation. The key is to make inclusion relevant to your business and work.

Enhance accountability. To drive effective change, holding people accountable for their role in creating a more inclusive culture is key. Accountability helps establish clear expectations about how everyone can participate, including specific behaviors (e.g., team or leadership behaviors) and, for people managers, metrics (e.g., diversity representation, engagement). Without clear accountabilities to help us keep the goals in mind, we’re all bound to go back to our “old ways” of working.

• Practical tips from Inclusion leaders
• Ask for input on your strategy from, and conduct regular follow-ups with, leaders about Inclusion accountabilities and progress. Having a voice helps increase ownership and buy-in.
• Engage your human capital analytics team to identify patterns, trends, and examine the impact of your Inclusion efforts. Assess what is and isn’t working, such as by comparing promotion and attrition rates for employees who participate in a program or activity and those who do not.

This is the time for human capital and business leaders to drive positive organizational change, increase Inclusion, and create more effective ways of working across differences. Follow these guidelines to capitalize on this moment to improve workplace culture and business results.